Patient Concierge (Administration)

Concierge Dental Group • Williamsville, NY

2d

About The Position

Concierge Dental Group is seeking a Patient Concierge to serve as a primary point of contact for patients and help provide a welcoming, seamless experience. The role involves responding to patient communications and inquiries, maintaining accurate interaction and scheduling records, protecting patient information, and coordinating appointments around provider schedules and treatment room availability. The practice describes its approach as patient-first, emphasizing cutting-edge technology, personalized care, and comfortable, efficient visits.

Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly demeanor.
• Proficiency in scheduling software and office tools.
• Exceptional organizational and time-management skills.

Nice To Haves

• Experience in a dental office.
• Knowledge of dental insurance.
• Prior experience in a similar role or in customer service.

Responsibilities

• Communicate promptly and clearly with patients by phone, email, or other methods.
• Address patient inquiries, concerns, and requests in a friendly and informative manner.
• Maintain accurate records of patient interactions, schedules, and follow-ups.
• Ensure patient data is securely stored and compliant with privacy regulations.
• Coordinate patient appointments around dental providers’ schedules and treatment room availability.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed