Patient Concierge (Administration)

Concierge Dental Group • Buffalo, NY

1d

About The Position

Concierge Dental Group is seeking a personable, dedicated Patient Concierge to serve as a first point of contact and help ensure a welcoming, seamless experience for patients. The role supports the practice’s patient-first approach by communicating with patients, addressing their needs, maintaining accurate interaction and scheduling records, and coordinating appointments. The practice describes its environment as supportive and collaborative and emphasizes innovation, personalized care, and professional growth.

Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly demeanor.
• Proficiency in scheduling software and office tools.
• Exceptional organizational and time-management skills.

Nice To Haves

• Experience in a dental office.
• Knowledge of dental insurance.
• Prior experience in a similar role or in customer service.

Responsibilities

• Communicate promptly and clearly with patients by phone, email, or other methods.
• Address patient inquiries, concerns, and requests in a friendly and informative manner.
• Maintain accurate records of patient interactions, schedules, and follow-ups.
• Store patient data securely and comply with privacy regulations.
• Coordinate patient appointments around dental providers’ schedules and treatment room availability.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed