Patient Concierge (Administration)

Concierge Dental Group • West Seneca, NY

1d

About The Position

Concierge Dental Group is seeking a personable Patient Concierge to serve as the first point of contact for patients and help provide a welcoming, efficient experience. The role supports patient communication, appointment coordination, and accurate recordkeeping while helping maintain the practice’s patient-first approach.

Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly demeanor.
• Proficiency with scheduling software and office tools.
• Exceptional organizational and time-management skills.

Nice To Haves

• Experience in a dental office.
• Knowledge of dental insurance.
• Prior experience in a similar role or in customer service.

Responsibilities

• Communicate promptly and clearly with patients by phone, email, or other methods.
• Respond to patient inquiries, concerns, and requests in a friendly, informative manner.
• Maintain accurate records of patient interactions, schedules, and follow-ups.
• Store patient data securely and comply with privacy regulations.
• Coordinate patient appointments around dental providers’ schedules and treatment room availability.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Supportive and collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed