Patient Concierge (Administration)
Concierge Dental Group•Town of Amherst, NY
•$18 - $22
About The Position
Concierge Dental Group is seeking a personable, dedicated Patient Concierge to serve as the first point of contact for patients and help ensure a welcoming, seamless experience. The role involves responding to patient communications and requests, maintaining interaction and scheduling records, protecting patient data, and coordinating appointments with dental providers’ schedules and treatment room availability. The practice describes its approach as patient-first, with an emphasis on cutting-edge technology, personalized care, and comfortable, efficient visits.
Requirements
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a friendly demeanor.
- Proficiency in scheduling software and office tools.
- Exceptional organizational and time-management skills.
Nice To Haves
- Experience in a dental office; knowledge of dental insurance is a plus.
- Prior experience in a similar role or in customer service is a plus.
Responsibilities
- Communicate promptly and clearly with patients by phone, email, or other methods.
- Address patient inquiries, concerns, and requests in a friendly and informative manner.
- Maintain accurate records of patient interactions, schedules, and follow-ups.
- Store patient data securely and comply with privacy regulations.
- Coordinate patient appointments with dental providers’ schedules and treatment room availability.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Supportive and collaborative work environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
