Patient Collections Specialist

Rom Technologies•Clearwater, FL

12d•Onsite

About The Position

The Patient Collections Specialist supports ROMTech’s revenue cycle by managing patient accounts with outstanding balances after insurance claim adjudication. The role proactively contacts patients to explain their financial responsibility, collect payments, establish payment arrangements, and resolve account questions with professionalism and empathy. It contributes to reducing outstanding receivables, improving collection outcomes, and providing a positive patient financial experience. This is an in-office position in Clearwater, Florida, reporting to the Collections Manager. It is a W-2, non-exempt role with uncapped monthly bonus potential and competitive benefits.

Requirements

Experience in customer service, collections, account resolution, healthcare administration, or a related field.
Strong verbal and written communication skills.
Excellent customer service and patient relationship management abilities.
Ability to make 100 or more outbound calls per day.
Ability to explain complex billing and reimbursement information in a patient-friendly manner.
Strong attention to detail and organizational skills.
Ability to handle sensitive financial discussions professionally, empathetically, and discreetly.
Proficiency with Microsoft Office applications and computer-based systems.
Strong problem-solving and account resolution skills.
Ability to maintain confidentiality and handle protected information appropriately.
Ability to prioritize work and manage multiple accounts simultaneously.

Nice To Haves

Knowledge of healthcare reimbursement processes and patient responsibility calculations.
Experience with practice management systems, billing platforms, or revenue cycle management software.
Familiarity with insurance benefits, deductibles, copayments, and coinsurance concepts.
Prior experience in medical billing, patient collections, claims follow-up, or revenue cycle management.
Experience in a healthcare, medical device, or provider environment.
Experience managing patient financial communications.
High school diploma or equivalent.
Certified Revenue Cycle Representative (CRCR), Certified Patient Account Representative (CPAR), or similar revenue cycle certification.

Responsibilities

Review patient accounts to identify balances due after payer adjudication and insurance processing.
Place outbound calls to patients about outstanding balances and payment responsibilities.
Explain patient financial responsibility, including deductibles, copayments, coinsurance, and other account obligations.
Answer patient questions about balances, insurance payments, claim status, statements, and billing activity.
Document collection activities, communications, payment arrangements, and account updates in designated systems.
Work with patients to establish payment plans when appropriate and consistent with company policies.
Escalate disputed, unresolved, or complex accounts to billing, appeals, or leadership teams as appropriate.
Receive and manage inbound calls concerning patient balances and account inquiries.
Maintain accurate account records and follow up on outstanding balances in a timely manner.
Protect confidential patient and financial information in accordance with HIPAA requirements and company policies.
Meet management-established quality, productivity, and collection performance expectations.
Support reporting, audit, and account reconciliation activities as needed.
Assist with revenue cycle process improvement initiatives.
Participate in departmental meetings, training sessions, and professional development activities.
Provide general administrative support to the Revenue Cycle Management team as needed.
Perform other related duties as assigned to support operational and business needs.