Patient AR Collections Specialist

Olympic Sports & Spine•Tacoma, WA

About The Position

The Medical Patient AR Collections Specialist works outstanding patient accounts receivable, processes and mails patient statements and collection letters, sets up payment arrangements, posts patient payments, and answers patient billing questions. The role includes patient accounting activities such as billing, follow-up, collections, handling patient concerns, cash application, and credit balance resolution. The position requires maintaining confidentiality of patient demographic and medical information and complying with HIPAA regulations. The specialist uses multiple billing systems and Microsoft Office applications, keeps current with medical billing and coding procedures, insurance carriers, and applicable federal programs, and participates in required educational activities and monthly staff meetings. Other duties may be assigned.

Requirements

High school graduation or equivalent and at least three years of experience in an appropriately related patient accounting function, or equivalent education/experience.
Knowledge of medical billing, patient collections, basic medical coding, and third-party payer procedures and practices.
Knowledge of business office procedures and proficiency with computer systems and standard office software.
Ability to operate a computer, multi-line telephone system, and standard office equipment.
Ability to read, understand, and follow oral and written instructions.
Strong interpersonal skills and ability to establish and maintain effective working relationships with patients, employees, and the public.
Highly organized and detail-oriented, with the ability to manage tasks accurately and efficiently.
Ability to maintain strict confidentiality of patient demographic and medical information and comply with HIPAA regulations.

Nice To Haves

Experience in patient accounting functions, including billing, follow-up, collections, patient concerns, cash application, and credit balance resolution is preferred.

Responsibilities

Manage outstanding patient accounts receivable, including follow-up calls, statements, and collection letters.
Calculate patient responsibility amounts, arrange payment plans, and respond to patient billing inquiries in a timely manner.
Post high-volume patient payments to the practice management system, balance batches, run transaction reports, and record batch totals on payment spreadsheets.
Identify overpayments and process refunds or recoupments for insurance companies and patients.
Protect confidential patient demographic and medical information and comply with HIPAA regulations.
Maintain current knowledge of medical billing and coding procedures, insurance carriers, and applicable federal programs.
Use multiple billing systems and Microsoft Office applications, including Word, Excel, and Outlook.
Participate in required educational activities and monthly staff meetings, and perform other duties as assigned.