Patient AR Collections Specialist

Olympic Sports & Spine•Tacoma, WA

4d•$20 - $34

About The Position

The Medical Patient AR Collections Specialist manages outstanding patient accounts receivable for Olympic Sports & Spine. The role includes following up on accounts, processing and mailing statements and collection letters, calculating patient responsibility, arranging payment plans, posting patient payments, and answering billing questions. The specialist also identifies overpayments and processes refunds or recoupments for patients and insurance companies. The position requires accurate handling of high-volume payment batches, transaction reports, and payment spreadsheets, along with use of multiple billing systems and Microsoft Office applications. The specialist maintains the confidentiality of patient demographic and medical information and complies with HIPAA requirements. The role also includes keeping current with medical billing and coding procedures, insurance carriers, and applicable federal programs; participating in educational activities and monthly staff meetings; and performing other assigned duties.

Requirements

High school graduation or equivalent and three years of experience in an appropriately related patient accounting function, or equivalent education and experience.
Knowledge of medical billing, patient collections, basic medical coding, and third-party payer procedures and practices.
Knowledge of business office procedures and proficiency with computer systems and standard office software.
Ability to operate a computer, multi-line telephone system, and standard office equipment.
Ability to read, understand, and follow oral and written instructions.
Strong interpersonal skills and ability to establish and maintain effective working relationships with patients, employees, and the public.
Highly organized and detail-oriented, with the ability to manage tasks accurately and efficiently.
Ability to maintain confidentiality of patient demographic and medical information and comply with HIPAA regulations.

Nice To Haves

Experience in patient accounting functions, including billing, follow-up, collections, patient concerns, cash application, and credit balance resolution.

Responsibilities

Manage outstanding patient accounts receivable, including follow-up calls, statements, and collection letters.
Calculate patient responsibility amounts, establish payment arrangements, and respond to patient billing inquiries in a timely manner.
Post high-volume patient payments accurately to the practice management system.
Balance payment batches, run transaction reports, and record batch totals on payment spreadsheets.
Identify overpayments and process refunds or recoupments for insurance companies and patients.
Protect confidential patient demographic and medical information and comply with HIPAA regulations.
Maintain current knowledge of medical billing and coding procedures, insurance carriers, and applicable federal programs.
Use multiple billing systems and Microsoft Office applications, including Word, Excel, and Outlook.
Participate in required educational activities and attend monthly staff meetings.
Perform other duties as assigned.