Coordinator II, AR Compliance - Collections
About The Position
As a Coordinator II, Accounts Receivable – Compliance, you will help initiate and manage new or escalated collection accounts while supporting accurate receivable processing across multiple desks. This role partners with CarMax stores, customers, internal departments, and external business partners to gather documentation, research account details, process payments, and facilitate refund activities. You will also enter new accounts into CAMs, support Collections Analysts with required information, resolve email inquiries, and assist with general ledger tasks. A successful Coordinator II demonstrates teamwork, accuracy, urgency, and a strong commitment to delivering high-quality customer service. The Accounts Receivable Collections team focuses on initiating and resolving receivable accounts, supporting customer communication, and maintaining accurate documentation to assist Collections Analysts and broader accounting operations. This role strengthens end-to-end collections processes and contributes to reliable receivable management.
Requirements
- High school diploma or equivalent.
- At least 2 years of business experience, including at least 1 year in Accounts Receivable.
- Proficient Excel skills.
- Makes thoughtful, timely decisions and adapts quickly when needed.
- Applies logical thinking and experience to resolve issues, using resources and engaging Accounting Leadership or SMEs appropriately.
- Balances and prioritizes multiple responsibilities effectively.
- Communicates clearly with internal and external partners in written and verbal formats.
- Uses available tools and sound judgment to make practical decisions.
- Builds strong relationships, supports customer needs, and adapts well to change.
Nice To Haves
- Bachelor’s degree in business.
- Account reconciliation experience.
- Understanding of basic accounting concepts.
- Proficient in Microsoft Word, PowerPoint, Teams, and Outlook.
- Experience with a cloud ERP solution (e.g., Oracle).
Responsibilities
- Research new collection items and gather documentation needed to enter accounts into CAMs, including manually keying exception items.
- Execute daily incoming payment processes to ensure accurate fulfillment of receivables.
- Perform general ledger tasks, including journal entries and account reconciliations.
- Facilitate refund workflows for customer refunds and contract repurchases; process vendor invoices as required.
- Provide effective communication and support to CarMax stores, retail customers, internal departments, and external business partners.
- Initiate written correspondence with customers related to collection efforts.
- Support projects and complete additional responsibilities as needed.
Benefits
- Paid sick time: eligible full-time hourly or commission/incentive-eligible associates can earn up to 48 hours per year.
- Paid vacation time: eligible full-time hourly or commission/incentive-eligible associates receive 80 to 200 hours per year after a 90-day waiting period, depending on years of continuous service.
- Paid holidays: eligible full-time hourly or commission/incentive-eligible associates receive 8 hours of pay for each of six scheduled holidays per year, plus one floating holiday.
- Holiday Premium Pay when eligible associates work on a scheduled holiday due to business need.
- Full-time salaried associates receive paid time away as needed for sick leave, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
