Collections Coordinator

Global Lending Services•Greenville, SC

1d•Onsite

About The Position

The Collections Coordinator manages a portfolio of auto loan accounts and works to reduce delinquency by contacting customers, understanding their intent and ability to pay, and collecting past-due balances while maintaining positive relationships. The role negotiates workable payment solutions, such as immediate payments or promises to pay with clear dates and amounts, and follows state and company guidelines. It also requires accurate documentation of contacts, outcomes, and follow-up in company systems, meeting assigned goals and business plan objectives, maintaining electronic records, and supporting additional assignments or special projects as needed. This is an onsite, phone- and computer-based position in Greenville, South Carolina. The schedule is 40 hours per week, with regular predictable attendance required. It includes one night per week from 12 p.m. to 8 p.m., a rotating Friday every fourth week from 9 a.m. to 7 p.m., and a rotating Saturday every fourth week from 8 a.m. to 12 p.m.; the schedule includes 9-hour weekday shifts and one scheduled day off during the week. Sundays are not required.

Requirements

High school diploma or equivalent.
Excellent interpersonal skills, including friendliness, tact, empathy, and the ability to influence and manage conflict.
Strong judgment and discretion when handling highly sensitive and confidential information.
Ability to build cross-functional partnerships and maintain positive customer relationships.
Active listening skills and comfort probing and asking targeted questions to gather information.
Strong verbal and written communication skills with internal and external customers.
Ability to work as a team player and adapt to a fast-paced, changing environment.
Proficient computer skills, including internet and standard business tools such as Microsoft Office, and ability to learn new systems quickly.
Excellent organization and attention to detail, with the ability to manage multiple priorities.
Commitment to GLS core values and key competencies.
Regular, predictable attendance.

Responsibilities

Manage a portfolio of auto loan accounts and reduce delinquency.
Contact customers to understand their intent and ability to pay.
Collect past-due balances while maintaining positive customer relationships.
Negotiate payment solutions, including immediate payments and promises to pay with clear dates and amounts.
Follow state and company guidelines in a fast-paced environment.
Accurately document customer contacts, outcomes, and follow-up in company systems.
Meet or exceed assigned goals and business plan objectives.
Maintain electronic records.
Support additional assignments and special projects as needed.