Collections Coordinator

The Hiller Companies, Inc.•,

14h•$23 - $26•Remote

About The Position

The Collections Coordinator manages and resolves accounts receivable balances within an assigned portfolio, ensuring timely and efficient collection of debts owed to The Hiller Companies. This US-based, fully remote position supports Hiller locations across multiple time zones and requires a full-time schedule aligned with Mountain time zone office hours, Monday through Friday. The hourly pay range is $23.00–$26.00. Actual starting pay depends on job-related factors, and eligible employees may participate in company benefit programs subject to plan terms and eligibility requirements.

Requirements

High school diploma or GED required.
At least 2 years of Accounts Receivable and/or business-to-business collections experience.
Previous customer service experience, preferably in a technical or service-oriented industry.
Exceptional organizational and communication skills, including the ability to manage multiple priorities.
Excellent verbal and written communication skills and the ability to interact professionally with all levels of management.
Intermediate knowledge of MS Outlook, MS Word, and MS Excel.
Ability to work independently and adapt to fast-paced, changing business needs.
Ability to work effectively in a collaborative, team-oriented environment.
Availability to work full-time Monday through Friday, supporting office hours in the Mountain time zone.

Nice To Haves

Associate’s degree in a business-related field.
Knowledge and experience collecting project-management accounts involving retainage and progress billings.
Prior exposure to contract collections, including liens and coordination with law offices on accounts.
Basic knowledge of fire protection systems and services; industry training will be provided.

Responsibilities

Contact customers by telephone and email about overdue payments, encouraging payment with tact and empathy while maintaining positive relationships.
Encourage customers to pay online through the website portal and guide them in using it.
Collaborate with internal teams to resolve billing discrepancies and other collection issues and meet monthly collection goals.
Reconcile accounts, verify outstanding balances in the accounting system, maintain accurate account notes, and promptly resolve discrepancies or disputes.
Review collections performance, overdue and aging receivables, and metrics such as Days Sales Outstanding (DSO), percent current, and bad debt reserves; track improvement areas, report results to management, and escalate problem accounts.
Identify opportunities to streamline collections processes, improve efficiency, and enhance the customer experience.
Stay informed about regulatory changes and ensure collection practices meet legal requirements; file bankruptcy claims in local jurisdictions as needed.
Resolve customer issues and disputes amicably whenever possible while maintaining positive customer relationships.

Benefits

Competitive compensation, including pay advancement opportunities for industry certifications and continuing education.
Health, dental, and vision insurance.
Retirement plans.
Company-paid and voluntary life insurance.
Company-paid short-term disability and voluntary long-term disability insurance.
Critical illness and accident insurance.
Paid time off.
Company-provided training, tools, and equipment.
Annual $150 boot allowance for employees required to wear safety boots.
Career advancement potential within a growing company.