Collections Coordinator

Auto Auction Holdings•Concord, NC

13d•Onsite

About The Position

Welcome to Speedway Auto Auction, where professionalism meets high-energy excitement! We're the premier dealer-only auto auction serving the greater Charlotte, NC area and beyond. We're not just about moving cars, we're about creating a workplace where employees are excited to start each day. Our motto captures it perfectly: "Service Is What We Do Best!" As our Collections Coordinator, you'll be a go-to contact for our dealers and internal teams! You'll keep dealer accounts in good shape with a friendly, professional touch while helping our front office run smoothly. If you love helping people, have a sharp eye for detail, and thrive in a fast-paced environment, this is your chance to be an essential part of our team!

Requirements

High school diploma or GED
Strong attention to detail and accuracy
Ability to prioritize tasks and manage your time efficiently
Professional communication skills with a friendly, customer-focused demeanor
Ability to work effectively in a fast-paced, team-oriented environment
Proficiency with Microsoft Office Suite and other computer systems
Ability to pass our background check and drug screening
Valid unrestricted driver's license

Nice To Haves

Experience in customer service, auto auctions, dealerships, or automotive administration
Previous collections experience
Familiarity with registration or auction systems
Bilingual in Spanish

Responsibilities

Greet and assist dealers and visitors in a professional manner, answer phones, and respond to questions about auction procedures, schedules, and account status
Process daily payments, including checks, money orders, cashier's checks, and wire deposits, and help dealers with their payment transactions
Monitor dealer accounts receivable, calculate late fees, and make professional collections calls
Follow up on unpaid titles, update account status, and block access for defaults as needed
Keep dealer contact information and account records accurate in our automated systems, and reconcile daily deposits
Prepare, file, and maintain auction documents, invoices, receipts, and title paperwork, and assist with DMV and title processing as needed
Work with operations, accounting, and title departments to resolve account issues, support audits, and provide accurate reporting
Maintain confidentiality of dealer and transaction information
Keep a professional appearance and help the front office stay organized and welcoming
Follow company policies, state regulations, and audit requirements while keeping safety a top priority