Collections Coordinator
About The Position
St. Mary’s Ambulatory Surgery Center is seeking an experienced Medical Collector to join its Revenue Cycle team in Richmond, Virginia. This is a full-time, 100% on-site role focused on managing outstanding accounts, resolving claim denials, handling insurance appeals, and ensuring timely payment for services rendered. The role supports the financial health and operational success of a multispecialty surgery center and involves working with insurance companies, patients, and third-party payers. The successful candidate is persistent, resourceful, proactive, patient-focused, and able to navigate complex claims from denial through resolution.
Requirements
- High school diploma or equivalent required.
- At least 3 years of recent medical collections experience.
- Proven longevity and stability in previous employment.
- Strong understanding of medical billing, collections, and revenue cycle processes.
- Experience navigating commercial insurance, Medicare, and Medicaid payer guidelines.
- Knowledge of insurance appeals, claim denial management, and reimbursement procedures.
- Proficiency with Electronic Health Record (EHR) and Practice Management systems.
- Excellent communication, negotiation, and customer service skills.
- Strong analytical and problem-solving abilities with attention to detail.
- Ability to manage multiple priorities while maintaining accuracy and professionalism.
- Strong understanding of medical terminology, payer requirements, and collection strategies.
Nice To Haves
- Associate degree preferred.
Responsibilities
- Follow up on outstanding insurance claims and patient account balances.
- Investigate and resolve claim denials, underpayments, and billing discrepancies.
- Communicate with insurance companies, patients, and third-party payers regarding account status.
- Submit and track insurance appeals to support claim resolution and reimbursement.
- Accurately document collection activities, account updates, and payment arrangements.
- Analyze complex accounts and identify appropriate resolution strategies.
- Collaborate with billing, coding, and revenue cycle teams to improve collection outcomes.
- Maintain compliance with payer regulations, company policies, and healthcare billing standards.
- Monitor aging reports and prioritize accounts requiring immediate attention.
Benefits
- Medical, dental, vision, and prescription coverage.
- Life and AD&D coverage.
- Availability of short- and long-term disability.
- Flexible financial benefits, including FSAs and HSAs.
- 401(k) and access to retirement planning.
- Paid holidays and vacation.
- Competitive compensation and comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
