Credit & Collections Coordinator
About The Position
The Credit & Collections Coordinator maintains key customers’ accounts receivable, credit, and collection activities in alignment with company standards. The role provides exemplary customer service to major key accounts using customer portals and Microsoft Office, including Teams and Outlook. Professional business communication and strong problem-solving skills are required. The position works from the company’s Akron, Ohio offices every Tuesday and Wednesday and remotely on other weekdays. It does not supervise other team members and completes major tasks in coordination with Credit Assistants. The coordinator may assist with training coworkers. Overnight travel is not required.
Requirements
- High school diploma or GED required.
- At least three years of experience in Accounts Receivable, Credit, and Commercial Collections.
- Professional business communication skills.
- Exceptional problem-solving ability.
Nice To Haves
- Experience with customer portals strongly preferred.
- Experience with SAP is helpful.
Responsibilities
- Review aged trial balance and take appropriate action to identify and resolve credit issues.
- Research and resolve a high volume of customer deductions and disputes.
- Enforce established collection policies.
- Use customer portals to research payment status, upload invoices, and manage disputes.
- Make collection calls and follow up as appropriate, maintaining accurate notes.
- Evaluate and analyze orders on credit hold for resolution.
- Communicate with Manufacturers’ Sales Representatives, Brokers, Regional Sales Leaders, and sometimes senior leadership within an account.
- Conduct written and verbal correspondence with customers.
- Maintain timely and accurate credit files for each customer account.
- Provide backup support for credit approval, customer master file maintenance, and cash posting.
- Adhere to established company policies and practices.
- Coordinate major tasks with Credit Assistants and may assist in training coworkers.
Benefits
- Bonus eligibility for all GOJO team members.
- 401(k) match.
- Parental leave.
- Onsite well-being care.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
