Credit & Collections Administrator

TriMark•Bedford Park, IL

20h•$25 - $29•Onsite

About The Position

The Credit & Collections Administrator reports to the Credit & Collections Manager and is located in Bedford Park, Illinois. This full-time, in-office role supports the Credit team by collecting past-due receivables and administering customer accounts. The position collaborates with the National Accounts and Chains departments and supports outside territory sales. Responsibilities include contacting customers about overdue invoices, reconciling accounts, processing credit applications and related information for management approval, reviewing credit holds, and approving shipments. The administrator also maintains customer and department files, answers calls, prepares month-end reports, processes general ledger adjustments and customer refunds, handles prepaid order conversions, and generates manual invoices or proformas. The role backs up the Credit Support Clerk, researches and resolves customer disputes, provides credit information to other trade companies upon request, and records collection activity accurately in the CRM system. Compensation includes a base salary and may include other compensation opportunities where applicable; the role is eligible for TriMark benefits programs.

Requirements

1–2 years of relevant experience and/or training, or equivalent military or practical experience.
Working knowledge of and experience with Microsoft Outlook, Word, and Excel.
Basic PC proficiency using Microsoft Windows XP, Vista, or Windows 7.
Hands-on knowledge of ERP or CRM systems.
Ability to successfully pass a background check after offer acceptance.
Attention to detail; ability to gather and analyze information and resolve problems in a timely manner.
Ability to work well in group problem-solving situations.
Ability to manage difficult or emotional customer situations and respond promptly to customer needs.
Excellent written and verbal communication skills, strong conversational phone skills, and experience dealing with customers.
Basic business math skills.
Ability to speak effectively before groups of customers or employees.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Previous experience with AS400 or a similar DOS-based operating system, GlobalEdge, and Navision.

Responsibilities

Contact customers regarding overdue invoices and reconcile customer accounts as needed.
Process Sales Information Sheets (SIFs), credit applications, and credit reference checks for management approval.
Review credit holds and approve shipments of orders.
Answer incoming calls and set up and maintain department and customer files.
Generate month-end reports.
Process general ledger adjustments.
Identify and handle prepaid order conversions as needed.
Process customer refund checks.
Generate manual invoices and proformas as requested.
Provide backup coverage for the Credit Support Clerk position.
Research and resolve customer disputes.
Provide customer credit information or ratings to other trade companies upon request.
Maintain accurate notes in the CRM system documenting credit collection activity on accounts.