Collections Administrator

B & C Fire Safety Inc•Fort Walton Beach, FL

6h•Onsite

About The Position

B&C Fire Safety is a locally owned, family-focused fire protection company with offices in Fort Walton Beach, Santa Rosa Beach, and Panama City Beach. It provides the design, installation, inspection, and maintenance of fire extinguishers, fire sprinkler systems, fire suppression systems, and fire alarm systems to commercial, industrial, hospitality, military, and government clients throughout the Florida Panhandle. The Collections Administrator is based at the Fort Walton Beach, Florida location and is responsible for daily follow-up and collection of past-due customer invoices. This hands-on role involves making collection calls, requesting payment, following up on promises to pay, researching account issues, and working with customers and internal departments to resolve outstanding balances. Daily collection calls and consistent follow-up are essential.

Requirements

One to three years of collections, accounts receivable, billing, or related experience preferred.
Experience making business-to-business collection calls preferred.
Strong verbal and written communication skills.
Comfort with direct conversations about overdue balances.
Professional, persistent, and confident approach.
Strong attention to detail.
Excellent organizational and follow-up skills.
Ability to prioritize multiple accounts and deadlines.
Ability to work independently and take ownership of assigned accounts.
Basic Microsoft Excel and Microsoft Office skills.
High school diploma or equivalent.
Valid driver's license.
Must pass a pre-employment drug screen and background check.

Nice To Haves

Experience with accounting, ERP, or service management software.

Responsibilities

Make daily collection calls to customers with past-due balances.
Follow up by phone and email on outstanding invoices.
Review accounts receivable aging reports and prioritize collection activity.
Establish and maintain a daily collection schedule.
Document collection calls, emails, promises to pay, and customer responses.
Obtain specific payment commitments from customers and follow up until payment is received.
Monitor promises to pay and promptly follow up on missed commitments.
Research customer accounts, invoices, payments, credits, and adjustments.
Identify billing discrepancies and work with the appropriate department to resolve them.
Communicate professionally with customers regarding overdue invoices.
Handle customer objections and payment concerns professionally and effectively.
Escalate seriously delinquent accounts to management when appropriate.
Maintain accurate and current customer account notes.
Work with billing, service, inspections, sprinkler, alarm, and fire extinguisher departments to resolve account issues.
Assist with placing appropriate accounts on credit hold when directed by management and send monthly customer statements.
Assist management with collection reports and accounts receivable aging.
Maintain confidentiality of customer and company financial information.
Perform other accounts receivable and administrative duties as assigned.