Credit Collections Specialist

Hormann Career Portal•Montgomery, IL

2d•$55,000 - $65,000•Onsite

About The Position

Full-time Credit Collections Specialist with experience in maintaining Accounts Receivables. Must have experience performing collections activity, coordinating with satellite locations and generating collection reports. Additional duties required include reconciling payment processing issues while developing and maintaining positive relationships with customers, both internal and external.

Requirements

Must have both AR and collections experience
Knowledge of SAP or other comparable ERP system
Excellent organizational and communicational skills, with attention to detail
Strong Excel and Microsoft Office skills, including the ability to create, design, manipulate, and link worksheets.
Capable of managing multiple priorities and producing results in a short amount of time.
Strong analytical and problem-solving skills.
Ability to resolve customer disputes, account discrepancies, and payment issues accurately and professionally.
Work independently but allow for collaboration with various departments
A minimum of Associate Degree and/or related experience
A minimum of 2 years Accounts Receivable experience
A minimum of 2 years Collections experience
Proficient user of Excel and other Microsoft Suite products
Fair credit practices and collection regulations
Customer service principles and practices
Solid understanding of basic accounting principles
Proficiency with MS Office with strong excel skills and accounting software, effective verbal and written communication
High level of customer service and negotiation skills
High degree of accuracy and attention to detail is essential.
Proven ability to calculate, post and manage accounting figures and financial records; to multi-task.
Ability to create and manipulate spreadsheets for Management review.
Fluency in English is required.

Nice To Haves

Candidates with second language ability especially in Spanish or German will be given additional consideration

Responsibilities

Monitor customer’s receivable accounts and perform collections activities
Collect past-due invoices and perform account reconciliations and analysis to ensure accuracy.
Ensure accurate billing and timely collection of outstanding amounts owed
Resolve payment discrepancies and maintain accurate billing accounts and records.
Resolve customer disputes and account discrepancies with accuracy and professionalism
Reconcile customer statements, research issues, and resolve discrepancies with customers.
Maintain documentation files for customer activities.
Review new and existing customers account Master Data ensuring accuracy.
Coordinate with other departments to enhance collection processes
Review accuracy of incoming payments (via lockbox, credit card, e-check, mail, will-call and DC transactions) and communicate with customers to resolve any posting discrepancies
Coordinate with the Finance team on processing refunds, resolving inconsistencies, and addressing discrepancies in customer accounts.