Credit & Collections Specialist

KSI Trading Corp • South Plainfield, NJ

3d • $60,000 - $70,000 • Onsite

About The Position

This role is responsible for facilitating customer payments, negotiating payment arrangements, and resolving overdue bills. The specialist will collaborate with management on delinquent accounts, conduct investigations into open accounts, and coordinate with internal departments for returns. The position requires strong analytical and problem-solving skills to efficiently manage past-due payments and delinquent accounts, as well as assisting with credit applications and collections.

Requirements

• A basic understanding of accounting principles.
• Strong computer skills and proficiency in Microsoft Office Suite, especially Excel.
• Strong attention to detail, problem solving skills and ability to multitask.
• Excellent communication skills and ability to provide exceptional customer service.
• Excellent negotiation, communication, and customer service skills.
• Proficiency in accounting principles and accounts receivable management.
• Comfortable making outbound phone calls to customers.

Nice To Haves

• Prior experience in accounting/collections is preferred.

Responsibilities

• Facilitate customer payments via phone, email and mail channels.
• Skillfully negotiate immediate full payments, payment arrangements, and customized payment plans as necessary.
• Ensure prompt follow-up on payment arrangements to maintain timely resolution.
• Collaborate with management to address and discuss issues pertaining to delinquent accounts.
• Effectively resolve overdue bills and recover outstanding payments.
• Employ Navision for comprehensive reporting and analysis.
• Promptly escalate unresolved issues to management for further action.
• Conduct thorough investigations into open accounts with outstanding balances.
• Coordinate via email with sales, logistics, or other relevant departments for returns and related matters.
• Leverage analytical skills and problem-solving abilities to resolve past-due payments and delinquent accounts efficiently.
• Assist with credit applications; credit assessment, calling of references.
• Collections and Payment Negotiation with customers and 3rd party collections company.
• Perform additional duties as assigned to support departmental objectives.
• Collaborating with internal departments to improve collection strategies and operational efficiency.

Benefits

• PTO
• paid holidays
• health insurance
• dental insurance
• vision insurance
• 401(k) with company match
• employer-paid life insurance up to $50,000
• supplemental insurance options
• $500 employer HSA contribution for those employees enrolled in an HSA-eligible plan
• $500 employee referral bonus
• access to employee discounts through our healthcare and payroll partners

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed