Credit & Collections Specialist

KSI Trading Corp•South Plainfield, NJ

2d•Onsite

About The Position

This role is responsible for facilitating customer payments, negotiating payment arrangements, and recovering outstanding payments. The specialist will collaborate with management on delinquent accounts, conduct investigations, and coordinate with internal departments for returns. The position requires strong analytical and problem-solving skills to efficiently resolve past-due accounts and assist with credit applications and assessments.

Requirements

Prior experience in accounting/collections is preferred.
A basic understanding of accounting principles.
Strong computer skills and proficiency in Microsoft Office Suite, especially Excel.
Strong attention to detail, problem solving skills and ability to multitask.
Excellent communication skills and ability to provide exceptional customer service.
Excellent negotiation, communication, and customer service skills.
Proficiency in accounting principles and accounts receivable management.
Comfortable making outbound phone calls to customers.

Responsibilities

Facilitate customer payments via phone, email and mail channels.
Negotiate immediate full payments, payment arrangements, and customized payment plans.
Ensure prompt follow-up on payment arrangements to maintain timely resolution.
Collaborate with management to address and discuss issues pertaining to delinquent accounts.
Effectively resolve overdue bills and recover outstanding payments.
Employ Navision for comprehensive reporting and analysis.
Promptly escalate unresolved issues to management for further action.
Conduct thorough investigations into open accounts with outstanding balances.
Coordinate via email with sales, logistics, or other relevant departments for returns and related matters.
Leverage analytical skills and problem-solving abilities to resolve past-due payments and delinquent accounts efficiently.
Assist with credit applications; credit assessment, calling of references.
Collections and Payment Negotiation with customers and 3rd party collections company.
Perform additional duties as assigned to support departmental objectives.
Collaborating with internal departments to improve collection strategies and operational efficiency.

Benefits

PTO
paid holidays
health insurance
dental insurance
vision insurance
a 401(k) with company match
employer-paid life insurance up to $50,000
supplemental insurance options
$500 employer HSA contribution for those employees enrolled in an HSA-eligible plan
$500 employee referral bonus
access to employee discounts through our healthcare and payroll partners