Legal Collections Coordinator

Chubb•Philadelphia, PA

About The Position

The Legal Collections Coordinator supports Chubb’s Internal Collection Unit in collecting aged premium items across multiple billing systems. The role contacts agents and insureds to collect premiums due, coordinates with third-party collection agencies and Chubb branch offices, and helps maintain accurate premium registrations. The position also supports legal referrals by obtaining permissions for lawsuits and gathering documentation for external legal partners. It performs legal collection activities, reviews accounts for possible placement in the Internal Collection Unit, processes cash after referral, and prepares legal letters and related correspondence. The coordinator maintains accurate records, follows established procedures, and works with team members to improve processes and operational efficiency. The ideal candidate is motivated, professional, adaptable, organized, and quick to learn new systems and processes, with a strong customer-service orientation.

Requirements

Strong communication and organizational skills.
Professional demeanor and ability to interact effectively with agents, insureds, branch offices, and external partners.
Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
Demonstrated problem-solving skills and a proactive approach to work.
Ability to learn new systems and processes quickly.

Nice To Haves

Prior experience in collections, billing, cash management, or a related operational role.

Responsibilities

Collect aged premium items across multiple billing systems.
Contact agents and insureds to request payment of premiums due to Chubb.
Maintain professional and effective communication with internal and external stakeholders.
Work with third-party collection agencies and Chubb branch offices to ensure premium registrations are accurate.
Support legal referral activities, including obtaining permissions for lawsuits and gathering documentation for external legal counsel.
Perform legal collection activities, including account review, follow-up, and coordination of related actions.
Prepare legal letters and related correspondence as needed.
Review accounts to determine whether they should be placed in the Internal Collection Unit.
Process cash after referral and ensure related activity is handled accurately and timely.
Maintain accurate records and follow established procedures to support collection efforts.
Collaborate with team members to identify opportunities for process improvement and operational efficiency.
Demonstrate initiative, adaptability, and willingness to learn new systems and processes.