Legal Collections Coordinator

Chubb • Philadelphia, PA

4d

About The Position

The Legal Collections Coordinator supports the Internal Collection Unit in collecting aged premium items across multiple billing systems. The role contacts agents and insureds to collect premiums due to Chubb while maintaining professional, organized, and customer-focused communication. It coordinates with third-party collection agencies and Chubb branch offices to help ensure premium registrations are accurate and properly maintained. The position also supports legal referrals by obtaining permissions for lawsuits and gathering documentation for external legal partners, and performs related legal collection activities. The ideal candidate is driven, adaptable, quick to learn, and interested in contributing ideas to improve the team’s operations.

Requirements

• Strong communication and organizational skills.
• Professional demeanor and ability to interact effectively with agents, insureds, branch offices, and external partners.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Demonstrated problem-solving skills and a proactive approach to work.
• Ability to learn new systems and processes quickly.

Nice To Haves

• Prior experience in collections, billing, cash management, or a related operational role.

Responsibilities

• Collect aged premium items across multiple billing systems.
• Contact agents and insureds to request payment of premiums due to Chubb.
• Communicate professionally and effectively with internal and external stakeholders.
• Coordinate with third-party collection agencies and Chubb branch offices to ensure premium registrations are accurate.
• Support legal referrals, including obtaining permissions for lawsuits and gathering documentation for external legal counsel.
• Perform legal collection activities, including account review, follow-up, and coordination of related actions.
• Prepare legal letters and related correspondence as needed.
• Review accounts to determine whether they should be placed in the Internal Collection Unit (ICU).
• Process cash after referral and ensure related activity is handled accurately and promptly.
• Maintain accurate records and follow established procedures to support collection efforts.
• Collaborate with team members to identify opportunities for process improvement and operational efficiency.
• Demonstrate initiative, adaptability, and willingness to learn new systems and processes.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed