Patient AR Specialist

Wayfinder RCM • Spokane, WA

2d

About The Position

Wayfinder RCM is hiring a Patient AR Specialist to help healthcare practices resolve outstanding patient balances. The role involves communicating with patients respectfully, reviewing and investigating account information, following up on unresolved balances, and taking appropriate next steps according to procedures. Wayfinder RCM will train the right person in its systems and billing processes; prior medical billing experience, certification, or a college degree is not required.

The work includes focused computer time and repeated follow-up. Some patients may be frustrated, and some accounts will require investigation. Success means maintaining accurate accounts, choosing appropriate next steps, and treating patients with dignity while knowing when to pause and seek guidance.

Requirements

• Comfort initiating phone calls and discussing money.
• Ability to be kind and direct in conversations.
• Attention to detail, useful note-taking, and ability to follow processes while recognizing when an account needs a second look.
• Ability to learn new software, protect confidential information, and use feedback to improve.
• No medical billing experience, certification, or college degree is required.

Nice To Haves

• Experience in demanding retail, banking, hospitality, customer service, collections, or another role involving difficult conversations.

Responsibilities

• Make outbound calls about outstanding patient balances, explain verified account information, and respectfully request payment.
• Help identify appropriate next steps when patients have questions or cannot pay immediately.
• Review account lists, track client decisions, and follow up on unresolved balances.
• Compare account records and investigate payment or system discrepancies.
• Recognize when an account needs additional review before collection activity continues.
• Prepare eligible accounts for referral to a collections agency, following required approvals and procedures.
• Process authorized small-balance adjustments.
• Keep clear notes and communicate with teammates and clients.

Benefits

• Excellent healthcare insurance coverage, with 90% of the premium paid for the employee.
• 401K with employer matching.
• Generous holiday, PTO, and sick time benefits.
• Flexible schedule and work environment.
• Company t-shirts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed