AR Specialist

TruTeam•Avondale, AZ

13h

About The Position

The AR Specialist provides administrative and collection support to the AR Manager for an assigned account portfolio. The role partners with sales and administrative teams to support sales, meet cash-flow targets, and reduce delinquent receivables and bad-debt losses. It involves professionally responding to customer requests, building customer relationships, collecting payments, negotiating payment arrangements within authorized limits, and resolving account issues. The specialist also processes payments, supports online payment access, manages invoices and statements, and helps maintain lien and bond rights. Additional duties include keeping collection notes current, supporting month-end close and reporting, and performing other assigned tasks. The position is performed in a typical office environment, with occasional local or national travel. The work may involve standing, bending, lifting boxes or packages under 10 pounds, remaining stationary for extended periods, and regularly entering or retrieving data using a computer system.

Requirements

At least 18 years of age.
1–3 years of experience in credit and collections or billing.
Basic accounting and finance knowledge.
Excellent written and verbal communication skills.
Strong attention to detail, integrity, and professionalism.
Microsoft Office, Outlook, and ERP experience.
High school diploma or GED.
A valid driver's license is required if operating a company vehicle.
Eligibility to obtain a Notary commission when hired.

Nice To Haves

Previous experience in building materials distribution, construction, or insulation.
Lien and bond experience.
Advanced Excel and Oracle experience.

Responsibilities

Provide administrative and collection support for the AR Manager and assigned account portfolio.
Partner with sales and administrative teams to promote sales, meet cash-flow targets, and mitigate delinquent receivables and bad-debt losses.
Address customer requests professionally and build lasting customer relationships.
Contact customers to collect payment while balancing collection needs, sales goals, and customer relationships.
Negotiate and secure payment arrangements with delinquent accounts within authorized limits.
Process check, ACH, and credit card payments.
Assist customers with EIPP access and online payments.
Initiate Notice to Owner and lien documents as needed; monitor and maintain lien and bond rights; execute lien waivers and file lien or bond claims as necessary.
Prepare and send statements, invoices, and AIA billings, and maintain High Radius/Oracle distribution records as required.
Manage and coordinate customer mailings, including invoices and related documents.
Support AR Manager efforts to monitor and improve collections.
Maintain up-to-date customer collection notes in the system of record.
Help internal and external customers resolve collection issues, including discrepancies, disputes, short payments, and payment inquiries.
Escalate issues at appropriate times.
Assist with month-end close and ad hoc reporting as required.
Respond promptly to customer requests and use business acumen and sound judgment in making decisions.
Perform other assigned duties, tasks, or responsibilities.