PATIENT COLLECTIONS REPRESENTATIVE

SIGNATURECARE EMERGENCY CENTER MASTER • Houston, TX

7d • $18 - $20 • Onsite

About The Position

The Patient Collections Representative handles patients’ questions, complaints, billing issues, and claims-processing questions. The representative explains billing processes, addresses patient billing concerns, and serves as the primary contact for self-pay and post-insurance balances. The role includes arranging payment plans and documenting patient interactions in the appropriate practice management software. It combines accurate account and billing review with a supportive patient experience as patients navigate healthcare-related financial matters.

This is a full-time, day-shift position at the company’s corporate headquarters in Houston, Texas. The role works in a high-volume call-center environment and involves frequent patient interactions by phone, account research, and collection activity. Random drug screenings are required.

Requirements

• High school diploma or GED equivalent.
• At least 3 years of professional experience in a medical call-center environment.
• Proficiency with Windows OS, Microsoft Word and Excel, and Google Sheets.
• Ability to multitask while managing phone calls.
• Accurate typing speed of 40 words per minute.
• Ability to interpret and explain Explanation of Benefits (EOB) documents.
• Exceptional verbal and written communication skills.
• Strong analytical and problem-solving capabilities.
• Experience with de-escalation techniques for resolving difficult patient interactions.
• Self-motivated, positive attitude, and commitment to teamwork.
• Must submit to random drug screenings.

Responsibilities

• Manage high-volume inbound and outbound calls to recover outstanding patient balances in a professional, goal-oriented manner.
• Evaluate patient accounts for eligibility for payment plans, financial assistance, or charity care under organizational policies.
• Use persuasive communication and active listening to obtain immediate payments or establish structured payment plans while maintaining a positive patient experience.
• Research and resolve billing discrepancies by reviewing insurance Explanation of Benefits documents and coverage eligibility.
• Maintain detailed records of collection efforts, payment arrangements, and patient interactions in the billing system.
• De-escalate complex billing disputes and explain patients’ financial responsibilities and Explanation of Benefits in clear, simple language.
• Meet individual and team targets for cash collections and call-quality measures, including efficiency, production, accuracy, and customer satisfaction.
• Maintain excellent attendance and productivity while handling diverse, high-complexity interactions.

Benefits

• Medical, dental, and vision plans with sliding-scale premiums; health benefits begin on the first of the month after hire.
• 100% coverage for preventive health services.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Company-paid life insurance and long-term disability.
• 401(k) contributions starting after 30 days, with a 100% match on the first 4% and full vesting after 3 years.
• Employee discounts on travel, fitness, shopping, and more.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED