Collections Specialist

CU Answers • Kentwood, MI

6d • Onsite

About The Position

CUAnswers is seeking a Collections Specialist to work with credit union members on past-due accounts. The role involves understanding members’ financial challenges, discussing payment options, and helping bring their accounts current. The specialist also responds to basic banking questions and contributes to team goals and process improvement. This is an in-office position with no remote opportunity, in a professional office building setting.

Requirements

• Strong communication skills and the ability to handle difficult conversations professionally.
• Customer service experience and a genuine desire to help others.
• Problem-solving, negotiation, and organizational skills.
• Attention to detail and ability to handle confidential information.
• Comfort using computers and Microsoft Office applications.
• High school diploma, GED, or equivalent experience.

Nice To Haves

• Previous collections or financial services experience.

Responsibilities

• Connect with credit union members through inbound and outbound calls to discuss past-due accounts.
• Understand members’ situations and identify solutions to bring accounts current.
• Negotiate payment arrangements and encourage positive financial habits.
• Document conversations and account activity accurately.
• Assist members with basic banking questions, including account balances and online banking access, when needed.
• Collaborate with the team to meet goals and improve processes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED