Collections Specialist

ABC Home & Commercial Services•Cypress, TX

About The Position

ABC Home & Commercial Services is seeking a detail-oriented, results-driven Collections Specialist to manage customer accounts, follow up on outstanding balances, and work with customers to resolve payment issues in a professional, customer-focused manner. The role suits someone comfortable discussing financial matters with customers, organized and communicative, and interested in problem-solving and building a long-term career with a growing company. The position also supports payment processing, billing and invoicing, account reconciliation, dispute resolution, and customer inquiries. The company mentions competitive compensation and benefits packages, along with opportunities for growth and advancement.

Requirements

At least one year of collection experience.
Strong verbal and written communication skills.
Comfort making frequent outbound calls and having payment-related conversations.
Strong negotiation and problem-solving skills.
Ability to remain professional and composed when handling difficult or sensitive customer situations.
Strong attention to detail and accuracy.
Excellent organization and time-management skills.
Ability to manage multiple accounts and competing priorities.
Comfort with repetitive tasks while maintaining accuracy.
Some college education required.
Intermediate Excel skills, including VLOOKUP and Pivot Tables.

Nice To Haves

Previous collections, accounts receivable, billing, or customer service experience is preferred.
Two or more years of collections or accounts receivable experience is a plus.
Accounting or finance major is a plus.

Responsibilities

Contact customers about collections by phone, text, email, or other company-approved means.
Maintain accurate records of collection activities.
Meet or exceed monthly collection goals.
Process, record, and apply incoming payments.
Assist with billing and invoicing functions.
Reconcile customer accounts and resolve customer disputes.
Handle customer inquiries.
Perform other duties as assigned.