Collections Specialist

Willis Lease Finance Corporation•Coconut Creek, FL

11d

About The Position

The Collections Specialist manages and collects outstanding customer accounts receivable and handles related responsibilities, including resolving billing and account inquiries and applying cash. The position reports to the Sr Collections Specialist. It also supports legal matters, credit reviews, audits, and coordination between customers and Willis departments. Travel is minimal.

Requirements

Corporate collections experience.
Experience handling multiple cash accounts and currencies.
Comfort communicating with all levels of management.
Ability to quickly learn and grasp new tasks, ideas, and processes.
Ability to work autonomously and in a team environment, and to take direction from multiple sources.
Invoicing and cash application experience.
Knowledge of MS Excel, Word, and electronic email.
Strong organization, attention to detail, and accuracy.
Flexibility and willingness to take on a variety of tasks.
Excellent communication and record-keeping skills.

Nice To Haves

Knowledge of or experience in the leasing industry.

Responsibilities

Prepare and distribute weekly aging reports to the management group.
Monitor customer accounts for non-payments, delayed payments, and other irregularities.
Identify causes of account delinquency and discuss them with management.
Communicate with customers to encourage payment of delinquent accounts.
Research and resolve payment discrepancies and customer inquiries, negotiating mutually satisfactory resolutions when necessary.
Assist Legal by generating customer statements, gathering invoices, and calculating default interest for default notices, external law firms, and court proceedings.
Assist the Director of Treasury with credit reviews of new leases by providing customer account status and payment history.
Attend bi-weekly Accounts Receivable Review meetings with senior management.
Retrieve customer cash receipts from multiple banks.
Post and allocate daily customer payments to the correct accounts and receivable invoices in the leasing system.
Prepare and distribute daily cash receipts reports.
Initiate and set up cash transfers between banks.
Provide payment and cash receipt information or status upon request.
Initiate refunds of customer deposits or overpayments.
Assist in the audit process.
Liaise between customers and various Willis departments, including executive and senior management, and follow up until issues are resolved.
Perform other duties as assigned.