Collections Specialist

Waste Resource Management • Houston, TX

6d • $25 - $28

About The Position

The Collections Specialist manages assigned accounts receivable and supports timely collection of outstanding customer balances. The role works directly with customers and internal departments to resolve billing discrepancies, address past-due accounts, process and document collection activity, and maintain accurate customer account records.

The ideal candidate is detail-oriented, organized, and comfortable communicating with customers about sensitive financial matters. Success requires strong follow-up, professionalism, problem-solving skills, and the ability to manage multiple accounts and priorities in a fast-paced environment.

Requirements

• High school diploma or GED required.
• Strong understanding of accounts receivable and basic accounting principles.
• Excellent verbal and written communication skills for professional communication with customers and internal stakeholders.
• Strong customer service, negotiation, and conflict-resolution skills.
• Ability to research discrepancies, analyze account activity, and identify appropriate resolutions.
• Strong organizational and time-management skills, including the ability to manage multiple priorities and deadlines.
• High level of accuracy and attention to detail.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Ability to work independently and collaborate effectively with Accounting, Operations, Sales, and other departments.
• Self-motivated, positive attitude, strong follow-through, and a sense of urgency.
• Ability to handle confidential and sensitive financial information with professionalism and discretion.

Nice To Haves

• Associate or bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Previous experience in collections, accounts receivable, billing, accounting, or a related financial role.
• Experience managing a portfolio of customer accounts and collecting past-due balances.
• Experience with accounting, ERP, or accounts receivable software.

Responsibilities

• Manage an assigned portfolio of customer accounts and monitor outstanding accounts receivable balances.
• Review accounts receivable aging reports and prioritize collection activity based on account status, balance, and aging.
• Contact customers by phone and email regarding outstanding invoices and past-due balances.
• Build professional customer relationships to facilitate timely payment and resolve account concerns.
• Research and resolve billing discrepancies, payment disputes, unapplied payments, short payments, and other account issues.
• Document collection activity, customer correspondence, payment commitments, and account status accurately and consistently.
• Follow up on customer payment commitments and escalate significantly past-due or problematic accounts as appropriate.
• Coordinate with Accounting, Billing, Sales, Customer Service, and Operations teams to resolve customer account issues.
• Assist with account reconciliations and ensure payments and adjustments are accurately reflected on customer accounts.
• Identify trends or recurring issues that may affect collections and communicate concerns to management.
• Maintain accurate and organized records in accordance with company policies and internal controls.
• Provide professional, responsive customer service while balancing collection objectives with positive customer relationships.
• Assist with month-end accounts receivable and collection activities as needed.
• Maintain confidentiality of customer and company financial information.
• Comply with company policies, procedures, and applicable regulations.
• Support special projects and additional accounting or finance-related responsibilities as needed.
• Perform other duties as assigned.

Benefits

• Market-based pay with annual performance reviews and pay increases based on company and individual performance.
• Choice of one of three medical plans.
• Dental coverage.
• Vision coverage.
• 401(k) with a 5% company match.
• Training, professional development, and advancement opportunities.
• Generous PTO policy that accrues from day one.
• Floating holidays.
• Company-paid holidays.
• Company-paid life insurance.
• Company-paid disability insurance.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED