Patient Catering Associate

TriHealth•Cincinnati, OH

6d•Onsite

About The Position

The Patient Catering Associate at Bethesda North Hospital is responsible for patient meal service, including collecting menu selections, processing menus, assembling and delivering trays, picking up and disassembling used trays, preparing food, fulfilling special requests, delivering between-meal food, maintaining clean trayline stations and equipment, and restocking the trayline. The associate communicates patient food concerns and needs to the area dietitian and nutrition supervisor and assists the dietitian with fluid intake tasks. The role requires familiarity with dietary restrictions for special and modified diets so patient preferences can be met within diet-order limitations, including food allergies. The associate is responsible for quality service reflected in patient satisfaction survey results on the assigned unit. Additional daily tasks may be assigned by the reporting manager; routines and task times will be provided. This is a full-time position scheduled for 64 hours bi-weekly, with a varying shift and weekend and holiday rotation. The role is based at Bethesda North Hospital and involves frequent or consistent standing, walking, bending, pushing, pulling, reaching, use of hands, and communication, along with occasional or rare activities such as sitting, stooping, kneeling, climbing, and lifting heavier items.

Requirements

High school diploma or GED equivalent, or relevant work experience; one year in a TriHealth Nutrition role is acceptable instead of the minimum education requirement.
One to two years of experience in a related field.
Ability to read, perform basic math calculations, and use reading and writing skills.

Responsibilities

Work in the assigned area while prioritizing service excellence and customer service.
Perform assigned tasks accurately, willingly, and on time.
Follow sanitation procedures according to HAACP standards.
Build and deliver patient trays while following required safety processes.
Support patient meal service by taking menu selections, processing menus, assembling trays, delivering and picking up trays, and disassembling dirty trays.
Prepare food, fulfill special requests, deliver between-meal food, maintain trayline cleanliness and equipment, and restock the trayline.
Communicate patient food issues, concerns, and needs to the area dietitian and nutrition supervisor.
Assist the dietitian with fluid intake tasks.
Observe special and modified diet restrictions, diet-order limitations, and food allergies when supporting patient preferences.
Demonstrate TriHealth SERVE standards and ALWAYS behaviors, including courteous service, respect for cultural and spiritual differences, quality and safety improvement, and responsible use of resources.