Patient Catering Associate

TriHealth • Cincinnati, OH

6d • Onsite

About The Position

The Patient Catering Associate at Good Samaritan Hospital is responsible for patient meal service, including obtaining and processing menu selections, assembling, delivering, and picking up trays, disassembling dirty trays, preparing food, fulfilling special requests, delivering between-meal food, maintaining trayline stations and equipment, and restocking the trayline. The role communicates patient food concerns and needs to the area dietitian and nutrition supervisor and assists the dietitian with fluid intake tasks. The associate must be familiar with dietary restrictions for special and modified diets, food preferences, diet-order limitations, and food allergies, and is responsible for service quality reflected in patient satisfaction surveys for the assigned unit. Other daily tasks may be assigned by the reporting manager; routines and task times will be provided.

The associate works in an assigned area with service excellence and customer service as priorities, completes assigned tasks accurately and on time, follows sanitation procedures per HAACP standards, and builds and delivers patient trays while observing safety procedures. TriHealth team members are expected to follow the SERVE Standards and ALWAYS Behaviors, including welcoming and assisting patients and guests, addressing service breakdowns, respecting differences and contributions, valuing others’ time, maintaining a clean and safe environment, using resources responsibly, and showing courtesy and compassion.

The posting describes the role as part-time in its opening schedule statement, with weekend work from 3–8:30 p.m. and a combination of weekdays. A later schedule section says full-time, 40 hours weekly, with a varying shift and rotating weekend and holiday commitment. The schedule details are inconsistent in the posting.

Requirements

• High school diploma or GED, or relevant work experience; one year in a TriHealth Nutrition role may substitute for the minimum education requirement.
• One to two years of experience in a related field.
• Ability to read and perform basic math calculations, with reading and writing skills.
• Familiarity with dietary restrictions for special and modified diets, food allergies, and diet-order limitations.

Responsibilities

• Provide patient meal service and obtain and process menu selections.
• Assemble, deliver, and pick up patient trays; disassemble dirty trays.
• Prepare food, fulfill special requests and needs, and deliver between-meal food.
• Maintain cleanliness of trayline stations and equipment and restock the trayline.
• Communicate patient food issues, concerns, and needs to the area dietitian and nutrition supervisor.
• Assist the dietitian with fluid intake tasks.
• Work in the assigned area while prioritizing service excellence and customer service.
• Perform assigned tasks accurately, willingly, and on time.
• Follow sanitation procedures per HAACP standards.
• Build and deliver patient trays while adhering to safety processes.
• Observe dietary restrictions for special and modified diets and work within diet-order limitations, including food allergies and patient preferences.
• Support quality service as reflected in patient satisfaction survey results for the assigned unit.
• Follow TriHealth SERVE Standards and ALWAYS Behaviors, including welcoming and assisting patients and guests, addressing service breakdowns, respecting differences, maintaining a clean and safe environment, using resources responsibly, and showing courtesy and compassion.

Benefits

• Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement plans, and tuition reimbursement.
• Career growth opportunities.
• Competitive shift differentials, as appropriate for the shift worked.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED