Patient Catering Associate

TriHealth•Montgomery, OH

6d•Onsite

About The Position

The Patient Catering Associate at TriHealth Bethesda North Hospital is responsible for patient meal service, including menu selections and processing, tray assembly, delivery and pickup, and disassembly of dirty trays. The role also includes food preparation, handling special requests and needs, delivering between-meal food, maintaining and restocking trayline stations and equipment, and communicating patient food concerns and needs to the area dietitian and nutrition supervisor. The associate assists the dietitian with fluid intakes and must be familiar with dietary restrictions for special and modified diets, food preferences, diet-order limitations, and allergies. Service quality is reflected in patient satisfaction survey results for the assigned unit. The associate works in an assigned area with service excellence and customer service as priorities, completes tasks accurately and on time, follows sanitation procedures per HAACP standards, and builds and delivers patient trays while adhering to safety processes. Other daily tasks may be assigned by the reporting manager, and job routines with task times will be provided. The role is full-time at Bethesda North Hospital, scheduled for 64 hours bi-weekly, with a varying shift and weekend and holiday rotation. TriHealth describes the team environment as supportive and high-energy and offers career growth opportunities.

Requirements

High school diploma or GED, or equivalent relevant work experience; one year in a TriHealth Nutrition role is acceptable instead of the minimum education requirement.
One to two years of experience in a related field.
Ability to read and perform basic math calculations, with reading and writing skills.
Familiarity with dietary restrictions for special and modified diets, food allergies, and diet-order limitations.

Responsibilities

Provide patient meal service, including menu selections, menu processing, tray assembly, tray delivery and pickup, and disassembly of dirty trays.
Prepare food, fulfill special requests and needs, and deliver between-meal food.
Maintain cleanliness of trayline stations and equipment and restock the trayline.
Communicate and address patient food issues, concerns, and needs with the area dietitian and nutrition supervisor.
Assist the dietitian with fluid intakes.
Follow dietary restrictions for special and modified diets, food allergies, and diet-order limitations while meeting patient food preferences within applicable guidelines.
Prioritize service excellence and customer service in the assigned area.
Perform assigned tasks accurately, willingly, and on time.
Follow sanitation procedures per HAACP standards.
Build and deliver patient trays while adhering to safety processes.
Perform other daily tasks as requested by the reporting manager.
Demonstrate TriHealth SERVE Standards and ALWAYS Behaviors, including courteous and compassionate service, respect for individual preferences, attention to quality and safety, and care for a clean environment.