Patient Catering Associate

TriHealth•Cincinnati, OH

6d•Onsite

About The Position

The Patient Catering Associate at Good Samaritan Hospital is responsible for patient meal service, including taking menu selections, processing menus, assembling and delivering trays, picking up and disassembling used trays, preparing food, fulfilling special requests, delivering between-meal food, cleaning trayline stations and equipment, and restocking the trayline. The associate communicates patient food issues, concerns, and needs to the area dietitian and nutrition supervisor, and assists the dietitian with fluid intakes. The role requires familiarity with dietary restrictions for special and modified diets so patient preferences can be met within diet orders and food allergy guidelines. Service quality is reflected in patient satisfaction survey results for the assigned unit. Additional daily tasks may be assigned by the reporting manager, and routines identifying task times will be provided. The associate works in an assigned area with service excellence and customer service as priorities, completes tasks accurately and on time, follows sanitation procedures according to HAACP standards, and builds and delivers patient trays while adhering to safety processes. TriHealth team members are expected to follow its SERVE standards by welcoming and assisting patients and guests, taking responsibility for service recovery, improving quality and safety, respecting individual preferences and contributions, maintaining a clean and safe environment, using resources responsibly, and treating others with courtesy and compassion.

Requirements

High school diploma or GED equivalent, or relevant work experience; one year in a TriHealth Nutrition role may be accepted instead of the minimum education.
One to two years of experience in a related field.
Ability to read and perform basic math calculations, with reading and writing skills.

Responsibilities

Provide patient meal service, take menu selections, and process menus.
Assemble, deliver, pick up, and disassemble patient meal trays.
Prepare food, fulfill special requests and needs, and deliver between-meal food.
Clean trayline stations and equipment and restock the trayline.
Communicate patient food issues, concerns, and needs to the area dietitian and nutrition supervisor.
Assist the dietitian with fluid intakes.
Follow dietary restrictions for special and modified diets, diet order limitations, and food allergy requirements.
Work in the assigned area while prioritizing service excellence and customer service.
Perform assigned tasks accurately, willingly, and on time.
Follow sanitation procedures per HAACP standards.
Build and deliver patient trays while adhering to safety processes.
Perform other daily tasks as requested by the reporting manager.