Patient Care Technician/Senior Nursing Attendant-TH14W Medicine Unit-Night Shift (37.5 Hours)

NYU Langone Health • New York, NY

4d • Onsite

About The Position

NYU Langone Health is hiring a Patient Care Technician/Senior Nursing Attendant for its TH14W Medicine Unit. The role assists professional nurses in caring for patients and families by completing assigned patient-care tasks. The successful candidate provides competent, safe, and compassionate care, with an understanding of the challenges associated with hospitalization, procedures, and diagnostic tests. The role also supports the unit by maintaining supplies, equipment, and a safe environment, and demonstrates NYU Langone Health Core Values in all aspects of job performance.

The position involves working with patients and families, registered nurses and other members of the healthcare team. Patient care duties include supporting patient comfort and safety, assisting with activities and unit procedures, carrying out delegated responsibilities, and performing specific clinical tasks such as phlebotomy, glucose fingersticks, and electrocardiograms. The employee also helps maintain clean, safe, and orderly patient-care areas and ensures rooms and the unit have necessary supplies and equipment.

Requirements

• High school diploma, graduation, or equivalent.
• For the Patient Care Technician pathway: graduate of a PCT program with at least 6 months of hospital experience; or CNA program graduate with completed EKG and phlebotomy coursework, PCT-certification eligibility, and at least 6 months of hospital experience; or PCT certification through the National Healthcareer Association (NHA) with at least 6 months of hospital experience.
• For the Senior Nursing Attendant pathway: graduate of a Certified Nursing Attendant program, CNA certification, and at least 6 months of relevant experience.
• Basic Life Support (BLS) or Heartsaver CPR/AED certification issued by the American Heart Association is required upon entry.
• Complete the PCT online program within 3 months of hire.
• Working knowledge of English demonstrated through verbal, reading, and writing abilities.
• Strong customer service and communication skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of another language.

Responsibilities

• Demonstrate knowledge of NYU Langone Health Core Values and incorporate them into job duties.
• Respect patient confidentiality, privacy, dignity, and rights.
• Be accountable for supplies, equipment, and environmental support.
• Assist with data collection for the unit’s Quality and Performance Improvement Program, including patient satisfaction measures.
• Assist the nurse with review and corrective action plans related to patient and family responses and satisfaction.
• Recognize personal limitations and request assistance when needed.
• Discuss educational concerns and goals with the Nurse Manager or appropriate leadership, and seek resources for identified learning needs.
• Participate in orientation of other patient care technicians, unit meetings, and conferences.
• Complete annual mandatory education requirements for patient care technicians.
• Demonstrate awareness of the needs and behaviors of patients from different age groups and cultures.
• Support unit activities as requested and assist in emergency situations as directed.
• Use specialized skills and safety practices when performing assigned patient-care tasks, including phlebotomy, glucose fingersticks, and electrocardiograms.
• Follow infection prevention and control standards.
• Assist with assigned data collection and activities, patient and family safety and comfort, and admission, transfer, and discharge procedures according to unit operations.
• Communicate responsiveness and support verbally and nonverbally to patients, families, and staff.
• Observe general patient behavior and report observations to the assigned registered nurse.
• Perform safety observations for patients on continuous observation or in restraints according to policy and direction.
• Assist patients with activities as applicable and complete responsibilities delegated by the registered nurse.
• Communicate clearly, caringly, and respectfully with patients, families, nurses, and other healthcare team members; function as a respectful team member.
• Respond promptly and effectively to patient call lights, assist with personal care and activity requests, and refer requests outside the role to the assigned professional nurse.
• Report patient observations to the professional nurse responsible for the patient during the shift and respond to tasks delegated by registered professional nurses.
• Secure patients’ personal property and handle valuables according to hospital procedure.
• Maintain nursing-unit cleanliness as appropriate to the position, including areas such as utility rooms and unit refrigerators.
• Provide direct assistance to team members, including nurses, physicians, nursing attendants, patient unit clerks, escort, dietary, and other healthcare employees.
• Help prepare patients for scheduled appointments, including transferring them to a stretcher or wheelchair.
• Run errands to other departments, including delivering specimens and equipment.
• Keep patient environments, equipment, and care areas clean, safe, and orderly.
• Ensure necessary equipment and supplies are available in patient rooms and on the unit.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program focused on physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED