Patient Care Technician/Senior Nursing Attendant-TH14 Medicine Unit-Night Shift (37. Hours)

NYU Langone Health • New York, NY

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About The Position

NYU Langone Health is hiring a Patient Care Technician/Senior Nursing Attendant for the TH14 Medicine Unit on the night shift, scheduled for 37 hours. The successful candidate assists professional nurses in caring for patients and families by completing assigned patient-care tasks. The role provides competent, safe, and compassionate care, with an understanding of the challenges associated with hospitalization, procedures, and diagnostic testing. It also supports the unit by helping maintain supplies, equipment, and a safe environment, while demonstrating NYU Langone Health’s Core Values in all aspects of job performance.

The position works with patients, families, nurses, and other members of the healthcare team. Duties include supporting patient safety and comfort, carrying out delegated tasks, communicating observations to nurses, assisting with patient movement and personal care, and helping maintain clean, orderly patient-care areas. The role also includes assigned technical tasks such as phlebotomy, glucose fingersticks, and electrocardiograms, as well as participation in unit education, meetings, and quality-improvement activities.

Requirements

• High school diploma or equivalent.
• For the Patient Care Technician track: graduate of a PCT program with at least 6 months of hospital experience; or CNA program graduate with completed EKG and phlebotomy coursework, eligibility for PCT certification, and at least 6 months of hospital experience; or PCT certification through the National Healthcareer Association (NHA) and at least 6 months of hospital experience.
• For the Senior Nursing Attendant track: graduate of a Certified Nursing Attendant program, CNA certification, and at least 6 months of relevant experience.
• Basic Life Support (BLS) or Heartsaver CPR/AED certification issued by the American Heart Association is required upon entry.
• Complete the PCT online program within 3 months of hire.
• Working knowledge of English demonstrated through verbal, reading, and writing abilities.
• Strong customer-service and communication skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of another language.

Responsibilities

• Demonstrate knowledge of NYU Langone Health Core Values and incorporate them into job duties.
• Respect patient confidentiality, privacy, dignity, and rights.
• Maintain accountability for supplies, equipment, and environmental support.
• Assist with collecting data for the unit’s Quality and Performance Improvement Program, including patient satisfaction measures.
• Assist nurses in reviewing patient and family responses and satisfaction, and in developing corrective action plans.
• Recognize personal limitations and request assistance when needed.
• Discuss educational concerns and goals with the Nurse Manager or appropriate leadership, and seek resources for identified learning needs.
• Participate in orienting other patient care technicians and attend unit meetings and conferences.
• Complete annual mandatory education requirements for patient care technicians.
• Demonstrate awareness of the needs and behaviors of different patient age groups and cultures.
• Support unit activities and assist in emergency situations as directed.
• Use appropriate skills and safety practices for assigned patient-care tasks, including phlebotomy, glucose fingersticks, and electrocardiograms.
• Follow infection prevention and control standards.
• Assist with assigned data collection and activities; help meet patients’ and families’ safety and comfort needs; and assist with admissions, transfers, and discharges according to unit operations.
• Communicate support and responsiveness to patients, families, and staff, verbally and nonverbally.
• Observe patients’ general behavior and report observations to the assigned registered nurse.
• Perform safety observations for patients on continuous observation or in restraints, according to policy and direction.
• Assist patients with activities as applicable and complete responsibilities delegated by registered nurses.
• Communicate clearly, caringly, and respectfully with patients, families, nurses, and other healthcare team members; function as a respectful team member.
• Answer call lights promptly and effectively, assist with personal-care and activity requests, and refer requests outside the technician’s role to the assigned professional nurse.
• Report patient observations to the professional nurse responsible for the patient during the shift and respond to tasks delegated by registered professional nurses.
• Protect patients’ personal property and handle valuables according to hospital procedure; maintain nursing-unit cleanliness as appropriate to the role.
• Provide direct assistance to registered nurses, licensed practical nurses, physicians, nursing attendants, patient unit clerks, escort staff, dietary staff, and other healthcare employees.
• Prepare patients for scheduled appointments, including assisting them onto stretchers or into wheelchairs; run errands to other departments, including delivering specimens and equipment.
• Help keep patient environments, equipment, and care areas clean, safe, and orderly.
• Ensure necessary equipment and supplies are available in patient rooms and on the unit.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED