PCT III, Nashoba Valley, 32 Hours, Days

UMass Memorial Health•Groton, MA

About The Position

Under the direction of an appropriate licensed clinician and according to unit-specific standards, the Patient Care Technician III provides patient care to meet patients’ personal needs and comfort and assists the healthcare team. The PCT III is an integral member of the patient care team and supports patients, nurses, physicians, and colleagues in delivering care and services. The role includes an additional specialty skill set and is designated for PCTs performing unit secretary duties, telemetry monitoring, remote video monitoring, or working in specified specialty areas, including the Emergency Department, ICU, Dialysis, Spine Procedure Room, Endoscopy, Neurointerventional Radiology, Angiography, Radiology Short Stay, and the Harrington Telemetry Certified & Step-Down Unit. The position is based in the Emergency Room and is scheduled for 32 hours per week on day shift, 6:45 a.m.–3:15 p.m. The schedule includes every other weekend and every other holiday. The listed hiring range is $18.76–$29.96, based on a 40-hour full-time schedule; compensation for part-time or reduced schedules is prorated and may vary based on scheduled hours, experience, skills, qualifications, and internal equity. A signing bonus may be available, with eligibility confirmed during the interview process. The PCT III provides direct patient care, communicates changes in patient condition to the RN, supports patient safety, assists with procedures, and performs applicable unit-specific duties. The role requires work indoors in a patient care environment and involves frequent standing and walking, bending, and potentially pushing heavy equipment. The employee must be able to lift up to 50 pounds.

Requirements

High school education or GED.
Current Basic Life Support certification.
Demonstrated competency attainment at the PCT II level, or one year of acute-care/hospital experience, or one year of EMT/Paramedic experience.
Ability to read, write, and communicate in English clearly and concisely.
Medical terminology knowledge.
Computer skills.
Strong interpersonal skills to gather information, build collaborative working relationships, and provide exceptional patient service.
Problem-solving ability for routine situations and willingness to request assistance from identified resources when further direction is needed.
Ability to remain calm under stress or in emergency situations.
Ability to lift up to 50 pounds and meet the described physical demands of the position.

Responsibilities

Communicate observations and changes in patients, including changes in skin condition, vital signs, or mental status, clearly and promptly to the RN.
Provide constant observation of high-risk patients as assigned by the Resource Nurse or designee.
Help maintain a safe environment, use de-escalation interventions, and participate in restraints in accordance with training, education, and direction when de-escalation is unsuccessful.
Assist patients with activities of daily living, including personal hygiene, ambulation, meals, and nourishment.
Move, lift, position, and transport patients using appropriate safety techniques and body mechanics.
Perform patient safety checks, use directed fall-prevention strategies or devices, and follow restraint policy standards when caring for restrained patients.
Take and record vital signs, including temperature, pulse, respirations, blood pressure, and pulse oximetry; measure and record patients’ height and weight.
Perform EKGs, point-of-care tests, and bladder scans according to hospital standards; collect, label, and prepare specimens for laboratory transport.
Perform phlebotomy in designated locations.
Respond sensitively to patients’ needs, provide information, and build positive rapport and relationships.
Perform selected unit-specific procedures, such as changing telemetry batteries, checking equipment status, cleaning equipment between patients, and storing supplies properly.
Assist an RN or Licensed Independent Practitioner with treatments and procedures by preparing patients, obtaining and setting up equipment and supplies, using sterile technique when indicated, helping position patients, providing emotional support, and cleaning up afterward.
Observe, measure, and record oral food and fluid intake; set up full-strength tube-feeding solutions and refill feeding bags as directed; empty and record output from approved sources; and perform ostomy care for established ostomate patients as directed.
Answer the telephone using appropriate etiquette, take and relay messages, and use intra-department communication systems such as pagers and intercoms.
Replenish patient and unit supplies and equipment.
Stay current with hospital and unit changes by reviewing communication boards, books, bulletin boards, posted notices, and UMMHC emails.
When performing unit secretary functions, assist with patient admissions, transfers, and discharges for at least five shifts (40 hours) every six months; maintain logs, organize patient-care charts, maintain medical records, and enter or retrieve information in electronic medical record systems.
When assigned to remote video monitoring, continuously observe multiple patients using the remote video monitoring system.
For Harrington Telemetry Certified & Step-Down Unit assignments, work in areas of higher acuity as assigned and perform the applicable cross-trained unit clerk, phlebotomy, and telemetry duties.
Comply with departmental policies, procedures, objectives, and health and safety requirements; attend meetings, conferences, and seminars as required or directed; and use quality improvement in daily work.
Demonstrate respect and professionalism, contribute to an inclusive and civil environment, maintain regular and reliable attendance, and perform other similar duties as required or directed.