PCT III, Nashoba Valley, 24 Hours, Days

UMass Memorial Health•Groton, MA

4d•Onsite

About The Position

Under the direction of an appropriate licensed clinician and in accordance with unit-specific standards, the Patient Care Tech III provides patient care to meet patients’ personal needs and comfort and assists members of the healthcare team. The role serves patients, nurses, physicians, and other colleagues who support care delivery. PCT III roles involve an additional skill set and apply to designated specialty areas, including unit secretary duties, telemetry monitoring, remote video monitoring, the Emergency Department, ICU, Dialysis, Spine Procedure Room, Endoscopy, Neurointerventional Radiology, Angiography, Radiology Short Stay, and the Harrington Telemetry Certified & Step-Down Unit. The position is in the Emergency Room at Nashoba Valley and is scheduled for 24 hours per week on the day shift, 6:45 a.m.–3:15 p.m. The schedule includes every other weekend and every other holiday. The position works indoors in a patient-care environment and involves heavy physical demand, including standing and walking most of the time, frequent bending, and possible pushing of heavy equipment.

Requirements

High school education or GED.
Current Basic Life Support certification.
Demonstrated competency attainment at the PCT II level, or one year of acute-care/hospital experience, or one year of EMT/Paramedic experience.
Ability to read, write, and communicate clearly and concisely in English.
Knowledge of medical terminology.
Computer skills.
Strong interpersonal skills to gather information, build collaborative relationships within and across departments, and provide exceptional patient service.
Proven problem-solving ability for routine situations and willingness to request assistance when additional direction is needed.
Ability to remain calm under stress or in emergency situations.
Ability to meet the physical demands of the role, including lifting up to 50 pounds, standing and walking most of the time, and frequent bending.
Hand dexterity, hearing, and vision sufficient to take direction from patients or providers, adjust equipment, and observe and describe patient conditions.

Responsibilities

Communicate observations and patient changes promptly and clearly to the RN, including changes in skin condition, vital signs, or mental status.
Provide constant observation of high-risk patients as assigned by the Resource Nurse or designee.
Help maintain a safe environment, use de-escalation interventions, and participate in restraints in accordance with training and direction when necessary.
Assist patients with activities of daily living, including personal hygiene, ambulation, meals, and nourishment.
Move, lift, position, and transport patients using proper safety techniques and body mechanics.
Promote patient safety by conducting safety checks, using directed fall-prevention strategies, and following restraint-policy standards when caring for restrained patients.
Take and record vital signs and measure and record patients’ height and weight.
Perform EKGs, point-of-care tests, and bladder scans according to hospital standards; collect, label, and prepare specimens for transport to the laboratory.
Perform phlebotomy in designated locations.
Respond sensitively to patient needs, provide information, and build positive rapport and relationships.
Perform selected unit-specific procedures, such as changing telemetry batteries, checking unit equipment, cleaning equipment between patients, and storing supplies properly.
Assist an RN or Licensed Independent Practitioner with treatments and procedures by preparing patients, obtaining and setting up equipment and supplies, using sterile technique when indicated, positioning patients, providing emotional support, and cleaning up afterward.
Observe, measure, and record oral food and fluid intake; set up full-strength tube-feeding solutions and refill bags as directed; empty and record approved outputs; and perform directed ostomy care for established ostomate patients.
Answer the telephone using appropriate etiquette, take and relay messages, and use departmental communication systems such as pagers and intercoms.
Replenish patient and unit supplies and equipment.
Stay informed about hospital and unit changes by reviewing communications and responding to UMMHC emails regularly.
Comply with departmental policies, procedures, objectives, health and safety requirements, and applicable quality-improvement practices.
Attend meetings, conferences, and seminars as required or directed.
Maintain regular, reliable, and predictable attendance; perform other similar duties as required or directed.