Patient Care Tech, Emergency Room, 32 Hours, 7A-3P

UMass Memorial Health•Marlborough, MA

About The Position

Under the direction of an appropriate licensed clinician and in keeping with unit-specific standards, the Patient Care Tech provides patient care to meet patients’ personal needs and comfort and assists members of the healthcare team. As an integral member of the patient care team, the caregiver serves patients, nurses, physicians, and colleagues who support the delivery of care and services. The posting states that a caregiver must meet the full competencies outlined by Nursing Professional Practice to become a PCT II. This is a 32-hour position in the Emergency Room, scheduled for a day shift from 6:45 a.m. to 3:15 p.m. The schedule includes every other weekend and every other holiday. The role works indoors in a patient care environment and involves substantial standing and walking, frequent bending, and potentially pushing heavy equipment. The position requires hand dexterity, hearing, and vision sufficient to take direction, adjust equipment, and observe and describe patient conditions; lifting up to 50 pounds is required.

Requirements

  • High school education or GED.
  • Current Basic Life Support certification.
  • Demonstrated competency at the Patient Care Technician I level, with at least 800 hours and six months of work as a PCT I, or six months of prior inpatient or outpatient direct patient care experience.
  • Ability to read, write, and communicate in English clearly and concisely.
  • Knowledge of medical terminology.
  • Computer skills.
  • Strong interpersonal skills to gather information, build collaborative working relationships, and provide exceptional patient service.
  • Proven problem-solving ability for routine situations.
  • Ability to remain calm under stress or in emergency situations.

Responsibilities

  • Communicate observations and patient changes clearly and promptly to the RN, including changes in skin condition, vital signs, or mental status.
  • Provide constant observation of high-risk patients when assigned by the Resource Nurse or designee.
  • Help maintain a safe environment, use interventions to de-escalate patients, and participate in restraints in accordance with training and direction when de-escalation is unsuccessful.
  • Assist patients with activities of daily living, including personal hygiene, ambulation, meals, and nourishment.
  • Move, lift, position, and transport patients using proper safety techniques and body mechanics.
  • Comply with departmental policies, procedures, and objectives, and attend meetings, conferences, or seminars as required or directed.
  • Use quality improvement practices in daily operations and comply with health and safety requirements.
  • Demonstrate respect for diverse views and contribute to a professional, tolerant, civil, and accepting environment for employees, patients, and visitors.
  • Maintain regular, reliable, and predictable attendance and perform other similar duties as required or directed.

Benefits

  • A signing bonus may be available; eligibility will be confirmed by the Recruitment Team during the interview process.
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