PCT III, Nashoba Valley, 24 Hours, Nights

UMass Memorial Health•Groton, MA

About The Position

Under the direction of an appropriate licensed clinician and in keeping with unit-specific standards, the Patient Care Tech III (PCT III) provides patient care to meet patients’ personal needs and comfort and assists members of the healthcare team. The position serves patients, nurses, physicians, and other colleagues who support care delivery. PCT III roles are designated for staff performing unit secretary duties, telemetry monitoring, remote video monitoring, or working in specified higher-acuity and specialty areas, including the Emergency Department, ICU, Dialysis, Spine Procedure Room, Endoscopy, Neurointerventional Radiology, Angiography, Radiology Short Stay, and Harrington Telemetry Certified & Step-Down Unit. This is a part-time position scheduled for 24 hours per week on the night shift, from 10:45 p.m. to 7:15 a.m. The schedule includes every other weekend and every other holiday. The position is based in an indoor patient-care environment. The listed hiring range is $18.76–$29.96 based on a 40-hour full-time schedule; part-time compensation is prorated based on scheduled hours. A signing bonus may be available, with eligibility confirmed during the interview process.

Requirements

High school education or GED.
Current Basic Life Support certification.
Demonstrated competency attainment at the PCT II level, or one year of acute-care/hospital experience, or one year of EMT/paramedic experience.
Ability to read, write, and communicate in English clearly and concisely.
Knowledge of medical terminology.
Computer skills.
Strong interpersonal skills to gather information, build collaborative working relationships, and provide exceptional patient service.
Proven problem-solving ability for routine situations and willingness to seek assistance when additional direction is needed.
Ability to remain calm under stress or in emergency situations.
Ability to meet the physical demands of the role, including lifting up to 50 pounds, frequent bending, and standing and walking for most of the work time.

Responsibilities

Communicate observations and patient changes promptly and clearly to the RN, including changes in skin condition, vital signs, or mental status.
Provide constant observation of high-risk patients as assigned by the Resource Nurse or designee.
Help maintain a safe environment, use de-escalation interventions, and participate in restraints in accordance with training and direction when de-escalation is unsuccessful.
Assist patients with activities of daily living, including hygiene, ambulation, meals, and nourishment.
Move, lift, position, and transport patients using proper safety techniques and body mechanics.
Perform patient safety checks, use directed fall-prevention strategies, and follow restraint-policy standards when caring for restrained patients.
Take and record vital signs and measure and record patients’ height and weight.
Perform EKGs, point-of-care tests, and bladder scans according to hospital standards; collect, label, and prepare specimens for transport to the laboratory.
Perform phlebotomy in designated locations.
Respond sensitively to patient needs, provide information, and build positive rapport and relationships.
Perform unit-specific procedures, such as changing telemetry batteries, checking equipment status, cleaning equipment between patients, and storing supplies properly.
Assist an RN or Licensed Independent Practitioner with treatments and procedures by preparing patients, obtaining and setting up equipment and supplies, using sterile technique when indicated, positioning patients, providing emotional support, and cleaning up afterward.
Observe, measure, and record oral food and fluid intake; set up full-strength tube-feeding solutions and refill feeding bags as directed; empty and record approved outputs; and perform directed ostomy care for established ostomate patients.
Answer telephone calls using appropriate etiquette, take and relay messages, and use departmental communication systems such as pagers and intercoms.
Replenish patient and unit supplies and equipment.
Stay informed about hospital and unit changes by reviewing communication boards, books, notices, and UMMHC emails.
When assigned to unit secretary functions, assist with admissions, transfers, and discharges for at least five shifts (40 hours) every six months; maintain logs and medical records, organize patient care charts, and enter or retrieve information in electronic medical record systems.
When assigned to remote video monitoring, continuously observe multiple patients using the remote video monitoring system.
When assigned to the Harrington Telemetry Certified & Step-Down Unit, maintain cross-training in phlebotomy, telemetry competencies, and unit clerk duties, and serve in higher-acuity areas such as the Step-Down Unit.
Comply with departmental policies, procedures, objectives, and health and safety requirements; attend required meetings and educational sessions; and apply quality improvement in daily work.
Demonstrate respect and professionalism toward employees, patients, and visitors, maintain reliable attendance, and perform other similar duties as required or directed.