PCT III, Nashoba Valley, 24 Hours, Evenings

UMass Memorial Health•Groton, MA

20h•$19 - $30•Onsite

About The Position

Under the direction of an appropriate licensed clinician and in accordance with unit-specific standards, the Patient Care Tech III provides care to meet patients’ personal needs and comfort and assists members of the healthcare team. The role serves patients, nurses, physicians, and other colleagues as an integral member of the patient care team. PCT III positions serve in specialty areas including unit secretary duties, telemetry monitoring, remote video monitoring, and designated clinical units such as the Emergency Department, ICU, Dialysis, Endoscopy, and Radiology Short Stay. This position is in the Emergency Room at Nashoba Valley and is scheduled for 24 hours per week on the evening shift, 2:45 p.m. to 11:15 p.m., including every other weekend and every other holiday. The role includes communicating observations and changes in patients to the RN; observing high-risk patients; supporting a safe environment and de-escalation; helping with daily living activities, mobility, and patient safety; taking and documenting vital signs and measurements; performing EKGs, point-of-care tests, and bladder scans; and collecting and preparing specimens. Depending on location, duties may include phlebotomy. The PCT III also assists with treatments and procedures, records intake and output, performs directed care tasks, handles equipment and supplies, communicates by telephone and department systems, and completes specialty-specific responsibilities. The position requires a high school education or GED, current Basic Life Support, and demonstrated PCT II competency or qualifying acute-care/hospital or EMT Paramedic experience. Candidates must have medical terminology knowledge, computer skills, clear English communication, strong interpersonal and problem-solving skills, and the ability to remain calm under stress. Work takes place indoors in a patient care environment and involves frequent standing and walking, bending, hand dexterity, and the ability to lift up to 50 pounds.

Requirements

High school education or GED.
Current Basic Life Support (BLS).
Demonstrated competency attainment at the PCT II level, or one year of acute-care/hospital experience, or one year of EMT Paramedic experience.
Ability to read, write, and communicate clearly and concisely in English.
Medical terminology knowledge.
Computer skills.
Strong interpersonal skills to gather information, build collaborative working relationships, and provide exceptional patient service.
Problem-solving ability for routine situations and willingness to seek assistance from identified resources when more direction is needed.
Ability to remain calm under stress or in emergency situations.
Ability to work indoors in a patient care environment; use hand dexterity, hearing, and vision to take direction, adjust equipment, and observe and describe patient conditions; lift up to 50 pounds; and stand and walk most of the time, with frequent bending and possible pushing of heavy equipment.

Responsibilities

Communicate clearly and promptly to the RN about patient observations and changes, including changes in skin condition, vital signs, or mental status.
Provide constant observation of high-risk patients as assigned by the Resource Nurse or designee.
Help maintain a safe environment, use interventions to de-escalate patients, and participate in restraints in accordance with training and direction when de-escalation is unsuccessful.
Assist patients with daily living activities, including personal hygiene, ambulation, meals, and nourishment.
Move, lift, position, and transport patients using proper safety techniques and body mechanics.
Perform patient safety checks, use directed fall-prevention strategies, and follow restraint policy standards when caring for restrained patients.
Take and record vital signs and measure and record patients’ height and weight.
Perform EKGs, point-of-care tests, and bladder scans according to hospital standards; collect, label, and prepare specimens for laboratory transport.
Perform phlebotomy in designated locations.
Respond to patients’ needs, provide information, and build positive rapport and relationships.
Perform unit-specific procedures, such as changing telemetry batteries, checking equipment, cleaning equipment between patients, and storing supplies appropriately.
Assist an RN or Licensed Independent Practitioner with treatments and procedures by preparing patients, setting up equipment and supplies, using sterile technique when indicated, positioning and supporting patients, and cleaning up afterward.
Observe, measure, and record oral food and fluid intake; set up full-strength tube feeding solutions and refill feeding bags as directed; record output from approved sources; and perform directed ostomy care for established ostomate patients.
Answer telephone calls using appropriate etiquette, take and relay messages, and use departmental communication systems such as pagers and intercoms.
Replenish patient and unit supplies and equipment.
Stay informed about hospital and unit changes by reviewing communications and responding to UMMHC emails regularly.
Complete specialty-specific responsibilities, which may include unit secretary functions, remote video monitoring, or cross-training in phlebotomy, telemetry, and unit clerk duties.
Comply with departmental policies, procedures, objectives, and health and safety requirements; attend required meetings and seminars; and apply quality improvement in daily work.
Maintain regular, reliable, and predictable attendance and perform other related duties as directed.