PCT III, Nashoba Valley, 32H Nights

UMass Memorial Health•Groton, MA

4d•Onsite

About The Position

Under the direction of an appropriate licensed clinician and according to unit-specific standards, the Patient Care Tech III provides patient care to meet patients’ personal needs and comfort and assists members of the healthcare team. The role serves patients, nurses, physicians, and other colleagues who support care delivery. PCT III staff bring an additional skill set and may perform unit secretary duties, telemetry monitoring, remote video monitoring, or work in designated specialty areas, including the Emergency Department, ICU, Dialysis, Spine Procedure Room, Endoscopy, Neurointerventional Radiology, Angiography, Radiology Short Stay, and Harrington Telemetry Certified & Step-Down Unit. The position is scheduled for 32 hours, with an evening shift listed as 2:45 p.m.–11:15 p.m. The schedule includes every other weekend and every other holiday. The position works indoors in a patient care environment and involves frequent standing and walking, with possible pushing of heavy equipment and frequent bending.

Requirements

High school education or GED.
Current Basic Life Support certification.
Demonstrated competency at the PCT II level, or one year of acute-care/hospital experience, or one year of EMT/Paramedic experience.
Ability to read, write, and communicate clearly and concisely in English.
Medical terminology knowledge.
Computer skills.
Strong interpersonal skills for gathering information, building collaborative relationships, and providing exceptional patient service.
Proven problem-solving ability in routine situations and willingness to seek assistance when more direction is needed.
Ability to remain calm under stress or in emergency situations.
Ability to work indoors in a patient-care environment; use hand dexterity, hearing, and vision to take direction, adjust equipment, and observe and describe patients.
Ability to lift up to 50 pounds; tolerate heavy-demand work involving standing and walking most of the time, possible pushing of heavy equipment, and frequent bending.

Responsibilities

Communicate observations and patient changes promptly and clearly to the RN, including changes in skin condition, vital signs, and mental status.
Provide constant observation of assigned high-risk patients.
Help maintain a safe environment, use de-escalation interventions, and participate in restraints as directed and in accordance with training and policy.
Assist patients with daily living activities, including personal hygiene, ambulation, meals, and nourishment.
Move, lift, position, and transport patients using appropriate safety techniques and body mechanics.
Perform patient safety checks, use fall-prevention strategies as directed, and follow restraint policy standards when caring for restrained patients.
Take and record vital signs and measure and record patients’ height and weight.
Perform EKGs, point-of-care tests, and bladder scans according to hospital standards; collect, label, and prepare specimens for laboratory transport.
Perform phlebotomy in designated locations.
Respond sensitively to patients’ needs, provide information, and build positive rapport and relationships.
Perform unit-specific procedures, such as changing telemetry batteries, checking equipment, cleaning equipment between patients, and storing supplies appropriately.
Assist an RN or Licensed Independent Practitioner with treatments and procedures by preparing patients, obtaining and setting up equipment and supplies, using sterile technique when indicated, positioning patients, providing emotional support, and cleaning up afterward.
Observe, measure, and record oral food and fluid intake; set up full-strength tube-feeding solutions and refill feeding bags as directed; empty and record approved outputs; and perform directed ostomy care for established ostomate patients.
Answer telephones appropriately, take and relay messages, and use departmental communication systems such as pagers and intercoms.
Replenish patient and unit supplies and equipment.
Stay current with hospital and unit changes by reviewing communications and responding to UMMHC emails regularly.
When assigned unit secretary functions, assist with admissions, transfers, and discharges at least five shifts (40 hours) every six months; maintain logs and medical records, organize patient care charts, and enter or retrieve information in electronic medical record systems.
When assigned remote video monitoring, continuously observe multiple patients using the remote video monitoring system.
For the Harrington Telemetry Certified & Step-Down Unit specialty, work within cross-trained phlebotomy, telemetry, and unit clerk competencies and serve in higher-acuity areas such as the Step-Down Unit.
Comply with departmental policies, procedures, and objectives; attend required meetings and educational events; apply quality improvement practices; comply with health and safety requirements; demonstrate respect and professionalism; maintain reliable attendance; and perform other related duties as directed.