Patient Care Specialist

Sentara Hospitals•Norfolk, VA

1d•Onsite

About The Position

Sentara Rheumatology Specialists is hiring a full-time Patient Care Specialist in Norfolk, Virginia. The role provides non-clinical support in a physician’s office and helps ensure an excellent patient experience by completing complex administrative tasks that support patient care delivery. Primary duties include answering phones, scheduling appointments, and responding to patient questions. The clinic operates Monday through Friday, 8:00 a.m. to 4:30 p.m., on the day shift. The position is onsite in Norfolk, VA.

Requirements

High school diploma required.
Three years of customer service experience required.
One year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers required.

Nice To Haves

An associate-level degree or higher may be considered in lieu of the required experience.

Responsibilities

Provide non-clinical support within a physician’s office.
Perform complex administrative tasks that support patient care delivery.
Answer phones.
Schedule appointments.
Answer patient questions.

Benefits

Medical, dental, and vision plans.
Adoption, fertility, and surrogacy reimbursement up to $10,000.
Paid time off, sick leave, and holidays.
Paid parental and family caregiver leave.
Emergency backup care.
Long-term and short-term disability and critical illness plans.
Life insurance.
401(k)/403(b) with employer match.
Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education.
Student debt pay down up to $10,000.
Pet insurance.
Legal resources plan.
Opportunity to earn an annual discretionary bonus if system and employee eligibility criteria are met.
Market-competitive compensation, including a stated hourly base-pay range of $21.69–$32.44 for full-time employment; additional compensation may be available, including shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities.