Patient Care Specialist
About The Position
Sentara Neurology Specialists is hiring a full-time Patient Care Specialist in Hampton, Virginia. This position provides non-clinical support in a physician’s office and helps ensure an excellent patient experience by performing complex administrative tasks that support patient care delivery. Primary duties include answering phones, scheduling appointments, and responding to patient questions. The role is described as collaborative, with the team working together to support patient care. The position is scheduled Monday through Friday on the day shift. Sentara offers a market-competitive compensation package. The base pay range for full-time employment is $21.69–$32.44 per hour; compensation may vary based on qualifications, experience, location, market conditions, and business needs. Additional compensation may include shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonuses.
Requirements
- High school diploma required.
- Three years of customer service experience required.
- One year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers required.
Nice To Haves
- An associate-level degree or higher may be considered in lieu of the required experience.
Responsibilities
- Answer phones.
- Schedule appointments.
- Answer patient questions.
- Perform complex administrative tasks that support patient care delivery.
- Provide non-clinical support within a physician’s office and help ensure an excellent patient experience.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)/403(b) with employer match
- Paid time off, including vacation, sick time, and holidays
- Paid parental and military leave
- Paid family caregiver leave
- Adoption, fertility, and surrogacy reimbursement up to $10,000
- Emergency backup care
- Critical illness plans
- Tuition assistance of up to $5,250 per year and discounted educational opportunities through Guild Education
- Student debt pay down of up to $10,000
- Pet insurance
- Legal resources plan
- Opportunity to earn an annual discretionary bonus, subject to established system and employee eligibility criteria
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
