Patient Care Specialist

VIA Health Partners • Indian Land, SC

5d

About The Position

VIA Health Partners is a community-based, not-for-profit hospice and palliative care provider. The Patient Care Specialist supports patient care operations by coordinating patient and clinician schedules, communicating with patients, families, field staff, referral sources, and office staff, and maintaining records and workflow. The role supports Nurse Practitioners and field clinicians, helps ensure visits and services are completed as ordered, and contributes to a positive patient experience. The specialist also participates in interdisciplinary conferences, identifies patient and caregiver needs, and makes appropriate referrals. The position requires a Certified Medical Assistant credential in good standing and at least one year of experience.

Requirements

• Certified Medical Assistant (CMA) certification is required and must be in good standing with the American Association of Medical Assistants (AAMA).
• At least one year of experience is required.
• Training or certification in a related field is required.
• Ability to maintain current professional licensure or certification, CPR certification, and continuing education requirements.

Nice To Haves

• High school diploma preferred.
• Experience in homecare, working with terminally ill patients, and/or working with geriatric patients preferred.

Responsibilities

• Initiate contact with patients and families to introduce the palliative and/or primary care team and answer questions about services.
• Obtain verbal consent to schedule the initial Nurse Practitioner visit.
• Perform back-office tasks in eCW, including scheduling appointments by appropriate geography, sending appointment reminders, and completing tasks assigned by Nurse Practitioners.
• Prepare weekly Nurse Practitioner schedules, including face-to-face and virtual visits.
• Review clinician schedules regularly to assess capacity and support productivity standards.
• Assign and schedule clinicians efficiently by geography, discipline, skills, required care, and capacity.
• Ensure missed visits are rescheduled by the end of the current week or referred to leadership for resolution.
• Work with field clinicians to ensure ordered patient visits are scheduled and completed according to the plan of care.
• Manage scheduling calls from patients and field staff, and refer clinical or performance-related issues to the Manager of Practice Operations.
• Monitor hospitalized patients, communicate with the team, and ensure necessary follow-up.
• Complete requested schedules and include required orders and services, such as lab draws.
• Support branch operations and timely communication with patients, clinicians, referral sources, and office staff.
• Maintain medical records, obtain supplemental records, and process document attachments.
• Run applicable reports and take appropriate workflow actions.
• Assist with internal and external patient transfers between service lines as appropriate.
• Maintain a high-quality patient experience and connection with assigned patient panels and supported Nurse Practitioners.
• Administer virtual visits in the field when appropriate.
• Respond quickly to patients and the care team and remain available during business hours.
• Attend and participate in interdisciplinary group conferences and special care conferences.
• Establish and maintain effective working relationships with team members.
• Identify patient and caregiver needs and refer them to appropriate team members.
• Ensure clinical documentation is accurate, complete, succinct, timely, and compliant with VIA Health Partners guidelines and licensure and certification standards.
• Demonstrate competency within scope of practice and maintain the organization’s professional reputation.
• Pursue professional development, stay current with healthcare trends, and incorporate new information and methods into practice.
• Maintain current professional licensure or certification, CPR certification, and continuing education requirements.
• Maintain productive professional relationships with external agencies and healthcare providers.
• Manage time effectively, plan the workday, and respond appropriately to unforeseen obstacles.
• Perform other duties as required.

Benefits

• Medical, vision, and dental plans through BCBS.
• 28 days of paid time off.
• Mileage reimbursement.
• 403(b) retirement plan with matching.
• Programs honoring veteran patients.
• Assistance with achieving Certified Hospice & Palliative Nurse (CHPN) certification.
• Orientation and onboarding program.
• Career guidance from experienced hospice leaders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED