Patient Care Specialist

Sentara Health•Norfolk, VA

2d•$22 - $32•Onsite

About The Position

Sentara Rheumatology Specialists is hiring a full-time Patient Care Specialist in Norfolk, Virginia. The role provides non-clinical support in a physician’s office and helps ensure an excellent patient experience by handling complex administrative tasks that support patient care delivery. Primary duties include answering phones, scheduling appointments, and responding to patient questions. The clinic operates Monday through Friday, 8:00 a.m. to 4:30 p.m., on the day shift.

Requirements

High school diploma required.
Three years of customer service experience required.
One year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers required.

Nice To Haves

An associate degree or higher may be considered in lieu of the required experience.

Responsibilities

Answer phones.
Schedule appointments.
Answer patient questions.
Perform complex administrative tasks that support patient care delivery and the patient experience.

Benefits

Medical, dental, and vision plans.
Adoption, fertility, and surrogacy reimbursement up to $10,000.
Paid time off and sick leave.
Paid parental and family caregiver leave.
Emergency backup care.
Long-term and short-term disability and critical illness plans.
Life insurance.
401(k)/403(b) with employer match.
Tuition assistance of $5,250 per year and discounted educational opportunities through Guild Education.
Student debt pay down up to $10,000.
Pet insurance.
Legal resources plan.
Opportunity to earn an annual discretionary bonus, subject to system and employee eligibility criteria.
Paid holidays.
Paid military leave.
Educational assistance or student loan repayment.
Additional compensation may include shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities.