Patient Care Specialist
About The Position
Sentara Urgent Care is hiring a PRN Patient Care Specialist in Harrisonburg, Virginia. The Patient Care Specialist provides non-clinical support within a physician's office and helps ensure an excellent patient experience by performing complex administrative tasks that support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. The role involves teamwork with colleagues to support patient care. Clinic hours are Monday through Friday, 8:00 a.m. to 8:00 p.m., and Saturday and Sunday, 8:00 a.m. to 4:00 p.m. The position requires a flexible schedule, with rotating shifts based on operational needs.
Requirements
- High school diploma required.
- Three years of customer service experience required.
- One year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers required.
Nice To Haves
- An associate-level degree or higher may be accepted in lieu of the required experience.
Responsibilities
- Provide non-clinical support within a physician's office.
- Perform complex administrative tasks to support patient care delivery.
- Answer phones.
- Schedule appointments.
- Answer patient questions.
Benefits
- Medical, dental, and vision plans
- Adoption, fertility, and surrogacy reimbursement up to $10,000
- Paid time off and sick leave
- Paid parental and family caregiver leave
- Emergency backup care
- Long-term and short-term disability and critical illness plans
- Life insurance
- 401(k)/403(b) with employer match
- Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education
- Student debt pay down up to $10,000
- Pet insurance
- Legal resources plan
- Opportunity to earn an annual discretionary bonus, subject to established system and employee eligibility criteria
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
