PATIENT CARE SPECIALIST

Sun Life Health•Casa Grande, AZ

3d•Onsite

About The Position

The Patient Care Specialist facilitates patient activities across the health care continuum in collaboration with care teams. The role ensures patients receive appropriate in-house testing and follow-up as recommended by Center for Women providers, using a centralized, patient-centered approach to meet their needs. The position is based at the Campus in Casa Grande, Arizona. It is full-time, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. The listed salary is $16.50.

Requirements

High school diploma or equivalency preferred.
Experience as a receptionist in a health care setting preferred.

Nice To Haves

High school diploma or equivalency.
Experience as a receptionist in a health care setting.

Responsibilities

Obtain authorization for in-office testing, including ultrasounds and non-stress tests, by contacting insurance carriers, communicating provider instructions, and transmitting required information.
Communicate with patients and schedule testing after authorization is received.
Document insurance approvals, patient services, and patient communications in the appropriate location in Sun Life’s EHR.
Track pending authorizations and patients who have not yet been scheduled to ensure tasks are completed promptly.
Facilitate rescheduling of testing when requested by patients.
Review, contact, and reschedule patients who do not attend testing appointments, with appropriate documentation.
Enter orders so providers can efficiently review testing reports.
Maintain cooperative relationships among health care teams by compiling statistics, communicating information, responding to requests, building rapport, and participating in problem-solving.
Refer patients to the Outreach department when sliding-fee eligibility or a change in payor source is identified.
Run monthly reports to confirm patient appointments.
Use eCW registry reporting to track high-risk patients, maintain quality, and reduce gaps in care.
Manage MFM referrals.
Place ultrasound orders.
Attach ultrasound reports to the patient’s eCW chart.
Perform other tasks designated by the supervisor.