Patient Care Specialist

Össur•Daphne, AL

5d•Onsite

About The Position

The Patient Care Specialist (PCS) facilitates an excellent patient experience and supports clinic operations using specialized knowledge for an assigned prosthetics and/or orthotics medical practice. The role supports patients and clinical and technical staff through patient registration, record management, appointment coordination, insurance and payment processes, and general clinic administration. The position may support more than one clinic in a market or region.

Requirements

High school diploma or GED equivalent.
Experience using Microsoft Office.

Nice To Haves

1–2 years of healthcare and medical office experience, preferably using EMR systems or an equivalent skill set.

Responsibilities

Answer telephone inquiries, direct callers to appropriate personnel, or initiate triage emails for clinical staff.
Schedule appointments and verify and update patient demographics, referral sources, and insurance information in the Electronic Medical Record (EMR). Obtain and scan insurance cards, driver’s licenses, and other relevant documents.
Maintain complete patient records in the EMR according to company policies.
Request documentation from physicians and other healthcare providers and ensure it is included in the patient’s medical record before product delivery and claim submission.
Verify insurance benefits, explain relevant payment and billing/collection policies, and collect patient responsibility payments.
Manage Work-In-Progress (WIP) to support timely and accurate delivery of patient devices in accordance with clinical timelines and service standards.
Maintain a clean, orderly, and safe environment; follow infection control and safety guidelines; take patient height and weight; review relevant medical history; and prepare treatment rooms and patient care areas.
Provide administrative support, promote paperless processes, and use technology-based processes to improve operational efficiency.
Assist with marketing efforts to build relationships with local referral sources.
Maintain professional relationships with patients, referral sources, and clinical and non-clinical employees.
Maintain product and administrative technical knowledge through ongoing training and development.
Analyze administrative support needs based on current clinic work-in-progress knowledge.
Obtain prior authorization as required by payers.
Assist with manually pricing items based on insurance guidelines.
Support more than one clinic in a market or region as needed.
Perform other duties as assigned.