Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Chelsea, AL

12d

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers outstanding customer service and helps maintain a compassionate, welcoming atmosphere. It requires knowledge of front-office processes, including patient registration and insurance practices, and effective communication with patients and clinic employees, while maintaining a strong customer focus during periods of high patient volume. The role may also support back-office duties within the scope of practice, assist with clinic cleanliness and patient exercise activities, and help welcome and train new employees. Fast Pace Health describes itself as a growing company that offers support and mentoring, opportunities to develop clinical competencies, and a potential career path. Employees may participate in community events and outreach programs.

Requirements

High school diploma or equivalent.
Current CPR license is specified for the listed Level 1, Level 2, and Level 3 requirements.
Basic PC skills, including typing, using a mouse, and using standard software such as Microsoft Office, Outlook, and Word.
Ability to comply with company operating standards and maintain confidentiality.
Level 1: At least 1 year of customer experience; urgent care experience is preferred.
Level 2 and Level 3: 3 years of billing and coding experience; intermediate computer skills, typing 70–100 words per minute, Microsoft Word and Excel knowledge, and intermediate Excel skills including basic formulas and VLOOKUP.
The experience section lists 1 year of medical office experience with basic medical terminology and insurance knowledge as preferred.
The experience section lists 1 year of experience using a PC and standard software such as Microsoft Office, Outlook, and Word.

Nice To Haves

Urgent care customer-service experience.
Medical office experience with basic medical terminology and insurance knowledge.
For Level 2 and Level 3, intermediate Excel skills, including basic formulas and VLOOKUP.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties within scope of practice as needed.
Collect and enter patient demographic and financial information accurately during registration.
Verify and update patient insurance information at registration; maintain knowledge of insurance plans, co-pays, deductibles, coverage limits, and plan changes.
Maintain knowledge of the Fast Pace Self-Pay program and collect applicable insurance payments, co-pays, deductibles, or self-pay amounts at registration.
Answer calls politely and in a patient-centered manner.
Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records processes for continuity of care.
Complete mandatory compliance training and follow processes and procedures to maintain compliance.
Maintain positive, respectful relationships and communications with clients, coworkers, managers, and patients; protect confidentiality.
Perform duties related to physical, sensory, cognitive, and environmental functions as specified by the physical demands of the position.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, facilitate introductions and clinic tours, and explain clinic processes.
Assist new employees with learning activities and required training, including job shadowing, demonstrations, and coaching.
Comply with company operating standards and uphold the company's core values of teamwork, communication, empowerment, quality of care, and friendliness.
Use basic PC skills, including typing, a mouse, and software such as Microsoft Outlook and Word.
Maintain office cleanliness and professional appearance, including the reception area, desk, patient and office spaces; take out garbage and assist team members as needed.
Perform other duties assigned by management.
Depending on level, perform administrative duties such as scheduling, ordering, and training, as assigned by the Clinic or Regional Director.
Receive and be active within 7 days of hire.