Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Newton, MS

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers outstanding customer service and maintains a compassionate, welcoming atmosphere. It requires knowledge of front-office processes, including patient registration and insurance practices, and effective communication with patients and clinic employees, with a consistent focus on customers during periods of high patient volume. The Patient Care Specialist may cross-train and assist with back-office duties within their scope of practice, support new employee onboarding and training, and help maintain a clean, organized clinic environment. Fast Pace Health describes itself as a growing company that provides mentoring, opportunities to develop clinical competencies, and potential career growth. Employees may also participate in community events and outreach programs.

Requirements

High school diploma or equivalent.
At least one year of customer experience for Level 1, with urgent-care experience preferred.
For Levels 2 and 3, three years of billing and coding experience and intermediate computer skills, including typing 70–100 words per minute and knowledge of Microsoft Word and Excel; intermediate Excel skills including basic formulas and VLOOKUP.
One year of medical office experience with basic medical terminology and insurance knowledge is preferred.
One year of experience using a PC and standard software such as Microsoft Office, including Outlook and Word.
Current CPR license is stated as a requirement for Levels 1, 2, and 3.
Ability to follow company standards of operations and uphold the company’s values of teamwork, communication, empowerment, quality of care, and friendliness.
Ability to maintain a respectful culture and protect employee, employer, patient, and business confidentiality.
For Mississippi applicants, pre-employment drug and alcohol testing is required as a condition of employment.
Applicants must reside in an eligible state; California, Colorado, Hawaii, Illinois, New Jersey, New York, Rhode Island, Washington, and the District of Columbia are excluded.

Nice To Haves

Urgent-care customer experience.
One year of medical office experience with basic medical terminology and insurance knowledge.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties and clinical skills as needed and within scope of practice.
Accurately collect and enter patient demographic and financial information during registration.
Verify and update patient insurance information, and maintain knowledge of insurance plans, coverage, co-pays, deductibles, and limits, including changes to government and commercial plans.
Maintain knowledge of the Fast Pace Self-Pay program and collect applicable insurance payments, co-pays, deductibles, or self-pay amounts at registration.
Answer phone calls in a polite, patient-centered manner.
Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records for continuity of care.
Complete required compliance training and follow applicable processes, procedures, and company operating standards.
Maintain positive and professional relationships with clients, employees, coworkers, and managers, and protect confidential information.
Perform assigned physical, sensory, cognitive, and environmental functions of the position.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, facilitate introductions and clinic tours, and explain clinic processes.
Support new employee training through learning activities, job shadowing, demonstrations, and coaching.
Use basic PC functions and software, including typing, a mouse, MS Outlook, and Word.
Maintain office and reception-area cleanliness and organization, including taking out garbage and helping keep patient and office spaces presentable.
Perform other duties assigned by management.
For applicable levels, perform administrative duties such as scheduling, ordering, and training, as assigned by the Clinic or Regional Director.
For applicable levels, receive and activate within seven days of hire.