Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Memphis, TN

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers outstanding customer service and helps maintain a compassionate, welcoming atmosphere. It requires knowledge of front-office processes, including patient registration and insurance practices, and effective communication with patients and clinic employees. The specialist maintains a high level of customer focus, particularly during periods of high patient volume. The position may also involve cross-training to assist with back-office duties within scope of practice, supporting clinic operations and patient flow, maintaining a clean and organized reception area, and helping onboard and train new employees. Fast Pace Health describes itself as a growing company that offers support and mentoring, opportunities to develop clinical competencies, and a potential career path. Employees may participate in community events and outreach programs.

Requirements

High school diploma or equivalent.
Level 1: Current CPR license and at least 1 year of customer experience; urgent care experience is preferred.
Level 2: Current CPR license, 3 years of billing and coding experience, and intermediate computer skills, including typing 70–100 words per minute and knowledge of Microsoft Office, including Word and Excel; intermediate Excel skills including basic formulas and VLOOKUP.
Level 3: Current CPR license, 3 years of billing and coding experience, and intermediate computer skills, including typing 70–100 words per minute and knowledge of Microsoft Office, including Word and Excel; intermediate Excel skills including basic formulas and VLOOKUP.
Preferred experience: 1 year of medical office experience with basic medical terminology and insurance knowledge.
1 year of experience using a PC, including a mouse and standard software such as MS Office, including Outlook and Word.
Ability to demonstrate basic PC skills, including typing and use of a mouse.

Nice To Haves

Urgent care customer-service experience.
Medical office experience with basic medical terminology and insurance knowledge.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties as needed and within scope of practice.
Collect and enter patient demographic and financial information accurately at registration.
Verify and update patient insurance information at registration; maintain knowledge of insurance plans, coverage limits, co-pays, deductibles, and changes to government and commercial plans.
Maintain knowledge of the Fast Pace Self-Pay program and collect applicable insurance payments, co-pays, deductibles, or self-pay amounts at registration.
Answer phone calls in a polite, patient-centered manner.
Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records processes for continuity of care.
Complete mandatory compliance training and follow applicable processes, procedures, and company operating standards.
Maintain positive, cordial working relationships and contribute to a respectful, professional work atmosphere.
Perform the physical, sensory, cognitive, and environmental functions specified for the position.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, facilitate introductions and clinic tours, and explain clinic processes.
Assist new employees with learning activities and required training, including job shadowing, demonstrations, and coaching.
Adhere to company core values, including teamwork, communication, empowerment, quality of care, and friendliness; protect employee, employer, patient, and business confidentiality.
Use basic PC skills, including typing, a mouse, and software such as MS Outlook and Word.
Maintain the cleanliness and professional appearance of the office and clinic, including the reception area, desk, patient areas, and office spaces; take out garbage and assist teammates as needed.
Perform other duties assigned by management.
Perform administration duties as assigned, including scheduling, ordering, and training.