Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Long Beach, MS

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers outstanding customer service and maintains a compassionate, welcoming atmosphere. It uses knowledge of front-office processes, including patient registration and insurance practices, and effective communication with patients and clinic employees. The Patient Care Specialist maintains a strong customer focus, particularly during periods of high patient volume. The position may cross-train and assist with back-office duties within scope of practice, including clinical skills as needed for a cross-functional role. The specialist may also help with administrative duties such as scheduling, ordering, and training, and supports onboarding and training activities for new employees. The role includes maintaining a clean, organized, professional clinic and reception area and performing other duties as assigned by management.

Requirements

High school diploma or its equivalent.
A current CPR license is specified for the listed Level 1, Level 2, and Level 3 requirements.
Basic PC skills, including typing, using a mouse, and using standard software such as MS Outlook and Word.
The Experience Requirements and Preferences section lists one year of experience using a PC and standard MS Office software such as Outlook and Word.
For Level 1, at least one year of customer experience is listed.
For Levels 2 and 3, three years of billing and coding experience and intermediate computer skills are listed, including typing 70–100 words per minute and knowledge of Microsoft Office Word and Excel, with basic Excel formulas and VLOOKUP.
Ability to maintain confidentiality and comply with company operating standards and procedures.

Nice To Haves

One year of medical office experience, basic medical terminology, and insurance knowledge are preferred.
Urgent care experience is preferred for the Level 1 customer experience requirement.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties as needed and within scope of practice.
Collect and accurately enter patient demographic and financial information at registration.
Verify and update patient insurance information at registration.
Maintain knowledge of medical insurance plans, including copays, deductibles, and coverage limits, and stay current on government and commercial plan changes.
Maintain understanding of the Fast Pace Self-Pay program.
Collect insurance payments, copays, deductibles, or self-pay amounts at patient registration.
Answer phones in a polite, patient-centered manner and support positive patient experiences.
Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records for continuity of care.
Complete mandatory compliance training and follow processes and procedures to maintain compliance.
Maintain cordial relationships and a positive work atmosphere through effective communication with clients, coworkers, and managers.
Perform the physical, sensory, cognitive, and environmental functions specified for the position.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, facilitate introductions and clinic tours, and explain clinic processes.
Assist new employees with learning activities and required training; provide job shadowing, demonstrations, and coaching.
Comply with company operating standards and adhere to company core values of teamwork, communication, empowerment, quality of care, and friendliness.
Promote and maintain a respectful culture and protect employee, employer, patient, and business confidentiality.
Use basic PC skills, including typing, a mouse, and basic software such as MS Outlook and Word.
Maintain overall office cleanliness and appearance, including taking out garbage and organizing and cleaning desks, patient areas, and office spaces.
Keep the reception area clean and organized.
Perform additional administrative duties, including scheduling, ordering, and training, and other duties assigned by the Clinic or Regional Director.
Perform other duties as assigned by management.